Salary : $114,795.20 – $146,494.40 Annually
Location : San Luis Obispo, CA
Job Type: Permanent – Salary
Job Number: 1023PM-002267-01
Department: Health Agency
Division: Health Agency – IT
Opening Date: 10/13/2023
Closing Date: 10/29/2023 11:59 PM Pacific
About the Position
The County of San Luis Obispo Health Agency is seeking an experienced, enthusiastic professional to lead the Systems Administration and Service Desk teams within the organization’s Information Technology division. This critical position will have the classification of Information Technology Supervisor and will report to the Information Technology Manager. Candidates should possess deep knowledge related to the implementation, operations, maintenance, and support of enterprise IT systems, ensuring low friction user interactions, and efficient service desk operations. This position is responsible for supervising a team of systems administrators and service desk staff, managing projects, providing guidance and support, and fostering a collaborative work environment. The Health Agency is a dynamic organization, which requires that professionals within the IT division effectively balance and prioritize their workload while working with many different stakeholder groups.
Some responsibilities include:
- Supervise and mentor systems administration and service desk teams
- Oversee systems administration and service desk operations
- Manage technology projects
- Continuously improve technology support processes
- Maintain security of technology systems
As a leader within the Health Agency’s Information Technology division, this position will play a critical role in establishing strategic direction, while maintaining the day-to-day operations of technology systems.
Join our team at the County of San Luis Obispo Health Agency IT division and contribute to the well-being of our community by leveraging your technical expertise and leadership skills. Apply today and help shape the future of healthcare IT!
for a complete job description.
This recruitment may be used to fill future permanent, substitute, limited term, and temporary positions, both full-time and part-time throughout the County.
The Ideal Candidate
The ideal candidate has extensive leadership skills as well as a robust and holistic understanding of applied enterprise technology solutions, including systems administration, service desk operations, process improvement, and systems integration. Extensive experience with managing technology projects for large organizations and formal project management skills are also strongly desired. The ideal candidate must have a proven track record of leading and motivating a team, have strong interpersonal skills, and excel at ensuring that stakeholders stay focused and outcome oriented.
Among others, the ideal candidate will possess extensive knowledge of the following: systems administration and service desk operations best practices; information technology service management (ITSM) concepts; enterprise technologies; project management; and organizational change management methodologies.
Minimum Qualifications
A combination of education, training, and experience resulting in the required knowledge, skills, and abilities. An example of qualifying education and experience includes:
Either A: Graduation from an accredited four-year college or university with a bachelor’s degree in computer science or a closely related field. (Job-related experience may substitute for the required education on a year-for-year basis.) In addition, four years of experience in an information technology environment in any of the following fields: systems administration, systems engineering, software engineering, database administration, operating systems, network administration, radio communications, project management or a similar field in a multi-platform environment. (A post-graduate degree in a related field may substitute for one year of the required experience.)
OR B: An associates degree or 60 semester units or 90 quarter units from an accredited college or university or completion from a job-related, accredited vocational institution. In addition, six years of experience in an information technology environment in any of the following fields: systems administration, systems engineering, software engineering, database administration, operating systems, network administration, radio communications, project management or a similar field in a multi-platform environment.
Other Conditions of Employment:
Employees must be willing and able to respond to after-normal workday or irregular and on-call emergency requests on nights, weekends and holidays.
How to Apply
Applications, including answers to supplemental questions, must be submitted online by the final filing date.
An initial application review will be conducted. Candidates who meet the minimum qualifications and are best qualified will be invited to participate in selection activities which may include online assessments, performance exams, written exams, and interviews.
Final candidates will be required to have an in-depth background review performed before proceeding in the process. Please note that references will not be contacted until the end of the process.
If you have questions or would like to discuss the opportunity further, please contact Human Resources at hr@co.slo.ca.us. Confidential inquiries are welcomed.
For further information regarding the County of San Luis Obispo, visit our website at
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Please call 805-781-5959 for assistance or e-mail hr@co.slo.ca.us for more information.
Veteran’s Preference Points
If you are applying for employment with the County of San Luis Obispo and you served in the United States Armed Forces, you may be eligible for veteran’s preference points as part of the recruitment process. Some dependents and survivors of eligible veterans may also be eligible for preference points. for more information and to learn how to apply for this benefit. Please note that Veteran’s credits must be on file with the County of San Luis Obispo Veterans Services Office prior to the recruitment closing date indicated on the job announcement.
Equal Employment Opportunity
The County is an equal opportunity employer. Objectives are directed toward assuring equal opportunity in selection / promotion, pay, and job assignments. Recruitment and selection procedures have been established to ensure non-discrimination on the basis of political or religious opinions or affiliations, age, sex, race, color, national origin, marital status, disability, sexual orientation or other non-merit factors. In addition, the County complies with the provisions of the Americans with Disabilities Act in hiring and retaining employees. For more information contact the Human Resources Department at (805)781-5959.
Make a Difference
Employees of the County of San Luis Obispo are public servants who impact the lives of our community every day. From supporting efforts to reduce homelessness, keeping our drinking water clean, or serving the families in need in the community, County employees make a difference.
Compensation and Benefits
Your annual salary is supplemented by a generous benefit package.
For additional information regarding the benefits listed that may be available to you, visit the associated Benefits-At-A-Glance webpage (click here for link).
Some benefits include:
– Medical (PPO, EPO), Dental (HMO, PPO) and Vision Insurance
– Cafeteria (County contribution to pay for insurance premiums)
– Free visits to the employee health clinic
– Mental Health resources/benefits
– Voluntary insurance plans (life insurance, disability, critical illness and many more)
– A lifelong retirement benefit through the San Luis Obispo County Pension Trust
– Optional deferred compensation Plan with up to $500 per year match
– Tax savings accounts (medical and dependent care)
– Paid personal, sick and vacation days
– 12 paid holidays
– Employee Assistance Program
– Education and Wellness Allowance
– Post Employment Health Plan
– Family Friendly workplace policies
– Flexible work schedule options
– Rideshare commuter benefits
The County of San Luis Obispo has been recognized as a Diamond Level Family Friendly Workplace by San Luis Obispo Chamber of Commerce. We support our employees through: childcare assistance, flexible scheduling practices, paid and unpaid leave, comprehensive health benefits, flexible spending accounts, and employee assistance programs.
Pension Benefit and Employee Contribution Rates:
The County’s pension is a defined benefit plan that provides a guaranteed monthly pension payment for life based on your time in service, wages, and other factors. The County is the primary contributor to the pension fund, but the health of the pension fund also depends on mandatory employee contributions. Employees are required to pay a percentage of their base pay towards the pension fund, ranging from 5% to 19%. This amount is deducted from your paycheck pre-tax every pay period. To find out how much will be deducted from your paycheck should you be hired for this position, please contact Pension Trust at (805) 781-5465.
Healthcare Benefits and Cafeteria Contributions:
The County offers comprehensive medical coverage to you and your family, along with two dental plan options and vision coverage. All permanent employees receive a monthly employer contribution (or ‘cafeteria’ contribution) to help them pay for their portion of the medical, dental, and vision insurance premiums. The amount of the cafeteria contribution varies by Bargaining Unit (BU) and the extent to which employees enroll their dependents. If the cafeteria amount is greater than your selected premiums, the remainder of the cafeteria is paid out to you in your paycheck as taxable income. If the cafeteria amount is less than your monthly premiums, you pay the remainder of the premiums with pre-tax wages.
To estimate your out-of-pocket costs (or cashback from extra cafeteria),
Learning and Development
The County prioritizes your learning, personal and professional development, and career growth. Employees have access to over 1500 on-demand courses, instructor led courses, and job-specific trainings.
Employees can take courses to upskill to make themselves more competitive for promotional opportunities and further their career growth. Examples of courses include:
– Emotional Intelligence
– Supervisor/Manager academies
– Microsoft Suite courses
– Defensive Driving
– Financial management
– Retirement preparedness
– Teambuilding
– Written Communication
– Conflict Management
– Clifton StrengthsFinder and DISC
– Job specific conferences/trainings
Student Loan Forgiveness
Did you know that if you are employed by a government agency you may be eligible for the Public Service Loan Forgiveness (PSLF) program
County employees also have access to GotZoom, a program that offers tools and support to navigate your federal student loans.
Homebuyer assistance program
Employees have access to the “Assist-to-Own” program sponsored by to get a loan for the down payment.