Salary: $21.43 – $42.00 Hourly
Location : Port Townsend
Job Type: Full-Time
Job Number: 202330
Department: Broadband/ Communications
Opening Date: 10/23/2023
Closing Date: Continuous
Description
JOB SUMMARY
Performs various complex IT support services for the PUD’s fiber broadband network including: programming, monitoring, and maintaining hardware and software; end user training, support and troubleshooting; and assisting the Network Engineer with network wide software and hardware solutions.
SUPERVISION
Direction for work is received from the Network Engineer. Guidance is generally provided for the most difficult or unusual problems. Supervisor may use discretion in determining amount of oversight based on employee performance and the objectives of the program. Supervision of other employees is not normally required, however position may be lead person when dealing with contractors and consultants.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitor and maintain software platforms necessary for operation of fiber broadband network and associated hardware devices.
- Identify, respond to, and resolve trouble reports from end users, broadband staff, or associated network solution providers.
- Support field installation team with device preparation and software programming and troubleshooting.
- Establish, monitor and maintain integrations between various broadband software platforms.
- Monitor and maintain network health and security under supervision from Network Engineer.
- Assist senior network and IT staff to set up and troubleshoot wired and wireless connections including access points, switches and wiring closets.
- Work in collaboration with broadband department and warehouse personnel to ensure sufficient broadband department inventory is stocked, tracked and maintained.
- Perform other duties as assigned.
STANDARD WORKPLACE EXPECTATIONS:
- Contribute to a successful work group by listening to and taking time to understand suggestions and concerns of co-workers. Offer constructive suggestions and ideas that help the team meet or exceed objectives and goals by accepting and supporting team decisions. Maintain a positive and cooperative attitude in the workplace.
- Determine appropriate priorities to balance workload to meet deadlines.
- Seek assistance when needed.
- Review work for accuracy to detect or prevent errors or mistakes that could prove costly or could jeopardize the operations of the PUD.
- Work additional hours as necessary to achieve departmental goals as requested and authorized by the supervisor.
- Maintain appropriate behavior, appearance and effort.
- Regularly take the initiative needed to recommend changes in work methods, policies, and procedures to improve levels of service delivery and overall operating efficiencies.
- Maintain regular and punctual attendance.
Typical Qualifications
QUALIFICATIONS
EDUCATION AND EXPERIENCE:
- Two-year degree in Information Technology or related field;
- Training or experience in Excel, Word, PowerPoint and Outlook is required.
- IT service delivery and support certifications preferred (i.e. MCSE, MCP, ITIL and/or A+ Certification).
- One year experience in help desk or other related technical or user support services.
- An equivalent combination of education and experience that would provide the necessary knowledge, skills and abilities to successfully perform the essential functions of the job may be substituted.
KNOWLEDGE, ABILITIES AND SKILLS
- Thorough knowledge of personal computers and major software packages for PC’s to include both basic functions and more advanced procedures such as formatting the hard drive; of computer applications including spreadsheets, database, desktop publishing, word processing and graphics programs; and techniques used in the installation, integration, configuration and troubleshooting of network and workstation operating systems.
- General knowledge of telephone system, telephone hardware and software.
- Ability to match specific application needs with appropriate software and hardware to produce concise, clear, and useful files and/or databases; to troubleshoot a variety of software and hardware problems and to either repair or identify the need for repair or correction; to operate several different models of PC’s effectively.
- Ability to communicate effectively in English both orally and in writing; understand complex oral and written instructions, communicate detailed information clearly and concisely; and establish and maintain effective working relationships with customers, employees, managers, consultants, contractors, vendors and the general public.
- Demonstrate creative problem-solving skills.
Supplemental Information
SPECIAL REQUIREMENTS
Must pass a standard criminal background check. A valid Washington State driver’s license is required. A standard Monday through Friday work schedule is expected to be maintained, but evening and weekend hours may occasionally be required.
WORKING CONDITIONS AND PHYSICAL DEMANDSWorking Conditions:
Position requires regular and punctual attendance. Works in an office setting most of the time. Mobility sufficient to travel to and work at various PUD facilities is required. Must be able to drive or, through other efficient means, travel around the county to work at various facilities. Scheduling flexibility may be required to work on equipment and systems during evening or weekend hours. Work requires long periods of concentration in distracting work environments. Requires occasional lifting of objects up to 20 lbs, Normal office working conditions include long periods of sitting at a workstation. Manual dexterity required for keyboarding and use of mouse. Use of telephone requires adequate hearing.
RESIDENCY REQUIREMENTJefferson County PUD requires the candidate in this position to reside within Jefferson, Kitsap or Clallam County. The residency requirement must be met within six (6) months of hire date.
Jefferson County PUD provides a robust benefit package to all full-time employees. The following summary describes typical benefits available. Actual benefits may vary by position type. Please reach out to our Human Resources team for specific benefit information.
Medical, Dental, Vision and Rx Insurance: Comprehensive medical, dental and vision insurance plans. The PUD pays 100% of the monthly premium, regardless of the number of dependents covered. Insurance is effective the first of the month following employment.
Health Reimbursement Arrangement (HRA VEBA): HRA VEBA plan is a health reimbursement arrangement (HRA) for employees to use for qualified health care expenses of the employee and eligible dependents while employed and upon separation of employment. Employees contribute, through payroll deduction, tax-free contributions of $75 per month. The PUD contributes $50 per month.
Retirement: The District is a member of PERS and participation is mandatory for employees in eligible positions. Both the employee and the employer make contributions to the PERS system. Employee contributions are made on a tax-deferred basis. New employees may choose between PERS Plan 2 and PERS Plan 3.
The PUD participates in the Washington State Deferred Compensation Program (457 plan). DCP allows employees to defer a portion of their paycheck for investment for retirement similar to a 401(k). The PUD matches employee deferrals at 50 cents per dollar, up to a total match of 4% from the PUD.
Paid Time Off: The PUD utilizes a PTO program. New employees are offered 20 days of PTO each year. PTO accrues at 6.15 hours per biweekly pay period. Accruals increase with longevity of service after 3 years.
Holidays: The PUD recognizes 11 holidays and provides two floating holidays each year. The second floating holiday is available for use after six months of employment. Floating holidays must be taken during the calendar year in which the floating holiday is earned. At 5 years of employment, employees are offered 3 floating holidays each year and 4 floating holidays each year after 10 years of employment.
Observed Holidays:
- New Year’s Day
- Martin Luther King Day
- Presidents’ Day
- Memorial Day
- Juneteenth National Independence Day
- Independence Day
- Labor Day
- Veterans’ Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
Disability Insurance: The PUD offers a short-term disability policy, beginning on the 41st hour you are unable to work, that pays 70% of your salary for up to 180 days. A separate long-term disability insurance applies after 180 day waiting period.
Life and AD&D Insurance: $50,000 through PURMS.
Wellness Reimbursement: The PUD offers up to $275 per year in expenses related to wellness activities and items such as exercise equipment, massage therapy, gym memberships, etc.
Tuition Reimbursement: The PUD encourages employees to continue their education to further their professional development. The PUD reimburses up to $2,500 for employees to attend coursework outside of regular training.
Please note that all provisions in this summary are subject to change.