Infrastructure Systems Engineer

Salary : $81,730.00 – $102,238.00 Annually

Location : Gig Harbor, WA

Job Type: Full-time

Job Number: A0032

Department: ADMINISTRATION

Division: INFORMATION TECHNOLOGY SERVICES

Opening Date: 05/24/2023

Closing Date: 6/7/2023 5:00 PM Pacific

GENERAL OVERVIEW

Thank you for your interest in employment with the City of Gig Harbor!

The City of Gig Harbor is seeking an Infrastructure Systems Engineer to support the day-to-day operations by providing direct support to City employees, elected officials, and all of the City’s ITS functionality. The ideal candidate will take initiative to start and complete projects on their own, be a self-starter/motivator, and team player. This position requires high attention to detail, accuracy, promptness and the ability to prioritize multiple duties in a variety of areas. They will need to have advanced experience analyzing and resolving complex ITS issues. The ideal candidate will have excellent communication and customer service skills, and have the ability to successfully work in teams with a collaborative style. We are looking for an individual who models the way, a team player focused on serving others, accustomed to follow-through, following up and helping others reach the goals of the City and the Information Technology Services division.

Summary
Under the direction of the Information Technology Services Manager, the Infrastructure Systems Engineer will manage the agencies server farms and all of the software and systems therein and provide highly complex technical support and user consultation. This position is responsible for a broad range of Information Technology computer systems analysis and testing, systems engineering, and designing or modifying computer programs related to operating systems. The position installs, configures and repairs computers, network related hardware and software, troubleshoots and resolves problems and maintains telephony, mobile device, network, computer systems, and desktops equipment.

The incumbent regularly interacts with and establishes relationships with the public, City officials, City employees, contractors, and other government agencies.

Work is performed with limited supervision and the employee has independence and latitude for exercising sound judgment and high-level initiative, and confidentiality within the scope of oral and written instructions and established City of Gig Harbor guidelines, policies, procedures, practices, as well as applicable local, state and federal laws. The incumbent must also possess demonstrated skill in collaboration, communication, public relations, diplomacy, balancing confidentiality and transparency, organization, risk assessment, decision-making, problem-solving, follow-through, and ability to identify and execute improvement opportunities.

Work is reviewed for quality, timeliness, and successful achievement of projects and duties in alignment with the job. Work is also reviewed for ability to establish and maintain effective working relationships and ability to work as a team member with City staff, elected officials, and the general public. This is a non-supervisory professional level position.
ESSENTIAL FUNCTIONS
Any of the following duties may be performed. These examples are representative and do not include all specific tasks an incumbent may be expected to perform.

Duties:

Provides highly complex technical support to users; responds to and resolves issues and questions related to software and hardware malfunctions; repairs or arranges for repairs related to software and hardware malfunctions.
Updates and integrates computers, workstations, communications equipment and peripherals.
Perform ongoing hardware and software maintenance operations, installing and configuring software upgrades, enhancements and revisions; verifies functionality, compatibility and performance of computers and information systems.
Directs and tests the installation of operating systems, network or application software, or computer or network hardware.
Performs network troubleshooting to isolate and diagnose common hardware and software problems; corrects problems and follow up with users as necessary.
Performs preventative equipment maintenance; design and conduct hardware or software tests; monitor system operation to detect potential problems.
Manages all server and application patching, updates and upgrades in accordance with established procedures.
Consults with users to determine and identify system data, hardware, software and system functionality, requirements, and specifications.
Evaluates and tests existing systems to determine effectiveness and suggest changes to meet organizational requirements.
Functions as a member of the Information Technology Services team and works closely with the ITS Manager, ITS staff, city staff and vendors to coordinate projects and systems integration in day-to-day activities.
Assists the ITS Manager in long- and short-range planning relating to information technology policies, procedures, training, and new technology and solutions.
Coordinates and performs ITS administration duties such as guiding development of the City’s needs for data and voice communications between departments, recommending, purchasing and installing of new or upgraded software and/or hardware, and training employees in technology related matters.
Keeps current on advancing technology to maintain performance standards throughout the City and recommends changes to improve the operation of the City’s information technology functions.
Supports city-wide information technology systems architecture and works on projects integrating new technologies into existing configuration as assign by the ITS Manager.
Recommends and implements security policies and procedures to protect against intruders and viruses and guards the integrity of transactions and records to ensure the security of data; analyzes backup and recovery scenarios and maintains all backup processes to assure protection, confidentiality and retrieval.
Train system users in system operation or maintenance.
Maintains timely and regular attendance.
Must be available off hours to oversee and troubleshoot the patching process as well as for other out of band support/maintenance activities.
Other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of the practical application of engineering science and technology; including applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of governmental agency operations, policies and procedures.
Knowledge of Enterprise backup systems and disaster recovery/business continuity procedures.
Knowledge of Enterprise Fiber Optics, iSCSI/NFS SAN’S and NAS systems.
Knowledge of networking and security devices in a multi-site environment.
Knowledge of virtualization and server hardware configurations.
Knowledge of scripting (PowerShell, WMI, Python, Go, or VBScript).
Knowledge of an Active Directory environment and group policy.
Knowledge of Domain Name System records management.
Knowledge of Office 365 environment and ability to use and troubleshoot all associated products.
Knowledge of SQL Server and/or SharePoint. Knowledge of Mobile Device Management (MDM) systems.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Skill in communicating effectively in writing as appropriate for the needs of the audience.
Skill in understanding the implications of new information for both current and future problem-solving and decision-making.
Skill and ability to managing one’s own time.
Ability to provide a high level of customer service which requires frequent telephone contacts, computer operations, reading and responding to customers over the phone or through emails.
Ability to communicate to others to convey information effectively.
Ability to successfully work with high-stress customers, meet deadlines, and handle multiple priorities.
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Ability to work outside of a regularly established work schedule, to avoid or address disruptions to City services.
Ability to respond to IT emergencies with limited notice.

Physical Requirements:
The physical demands described here are representative of those that must be met by the incumbent to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the incumbent is required to:

Continuous seeing, seeing color, talking, hearing, and manual dexterity.
Frequent sitting and/or standing for extended periods of time, walking, grasping, keyboarding, and repetitive motion of hands and wrists.
Occasional kneeling, reaching, bending, crouching, crawling, twisting, and squatting.
Occasional lifting, pushing, pulling, and carrying objects weighing up to 20 pounds and up to 30 pounds infrequently.
Work involves hand-eye coordination sufficient to operate computers, keyboarding, and operate several devices and office equipment.
Work is performed indoors and in the field (outdoor environment).
Incumbent may be exposed to occasional inclement weather.
Work involves low risk conditions, such as high level noise, dust, grease or mud, moving vehicles or machines, cold and/or wet weather.
Work may require some exertion such as climbing stairs and ladders, walking over rough surfaces and loose material, crawling under desk spaces.
Work requires some physical exertion, such as long periods of standing, walking over rough, uneven surfaces, and recurring bending, crouching, reaching and occasional lifting of moderately heavy items.
Adheres to Personal Protective Equipment requirements.

Driving:

Driving for this position would typically require less than 5 hours a workweek.
If driving on city business, the incumbent must meet and follow all driving requirements.
Access to guaranteed, reliable transportation is required to drive to and from different worksites.
Travel is required to visit other worksites within the City of Gig Harbor and attend meetings, trainings and/or conferences.

QUALIFICATIONS
Required Education & Experience:

Two (2) year degree from an accredited college or university in computer science or closely related field; AND
Four (4) years of full-time experience with systems or network administration and/or system engineering or closely related experience; OR
An equivalent combination of education and experience may be considered.

Preferred Education & Experience:

Understanding of the OSI Model.
Experience working in a municipality including police and court departments.
Experience with Mitel phone systems.
Experience working for a government agency (state, county, city, junior taxing district, etc.) to include police and court departments.

ADDITIONAL INFORMATION

This position is classified as eligible for overtime under the Fair Labor Standards Act (FLSA).
This position is covered under a collective bargaining agreement with Teamsters 117.
This position is considered essential and is required to work at the Civic Center.
Valid Washington state driver’s license or the ability to obtain it within one (1) month of employment, and ability to remain covered by the City’s insurance provider.
Work hours are typically Monday through Friday from 8:00 AM – 5:00 PM (one-hour lunch break).
Must be able to adjust schedule to respond to emergencies outages and install/upgrades which may require evening and weekend work.
Successfully pass criminal background check, which may include fingerprinting, and maintain the ability to pass a criminal background check.

The City of Gig Harbor is a receipient of the 2023 WellCity Award!

This is awarded by the Association of Washington Cities and recognizes those that place employee well-being among their core values and demonstrate that futher by developing healthy workplace cultures and promoting employee health and wellness. As a reward, the City recieves a 2% discount on all medical premiums.

The City of Gig Harbor offers generous employee benefits to eligible employees. Learn more about the City’s .

Please tell us how you meet the minimum qualifications for this position.

At least 2-year degree from an accredited college or university in computer science or closely related field AND at least 4 years of full-time experience with systems or network administration, system engineering, or closely related experience.
At least 6 years of full-time experience with systems or network administration, system engineering or closely related experience.
I do not meet the minimum qualifications for this position at this time.

Do you have an understanding of the OSI model?

Do you have experience with Mitel phone systems?

Do you have experience working for a government agency (state, county, city etc.) to include police and court environments?

Do you have a valid Washington State Driver License or ability to obtain within 30 days of appointment?

Is your driving record free from serious and frequent violations? Unacceptable items include: suspended or revoked license, four or more moving violations in the past 24 months, one or more instances of DUI or DWI in the past 24 months, at fault fatal accident within the past 5 years, leaving the scene of an accident within the past 36 months, attempting to elude a police vehicle within the past 36 months and requirement for installation of an ignition interlock device.

This position can require work outside of the regularly scheduled hours to avoid or address disruption to City services. These schedule adjustments may occur on evenings and weekends. Are you able to meet this requirement?

Please tell us why you want to work for the City of Gig Harbor and specifically this position.

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