Wachter’s greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is currently looking for an Inside Channel Account Manager to join our team. Reporting to the Sales Channel Management team, the primary objective of this role will be to cultivate and maintain key business relationships with our largest customers, fostering customer loyalty through elite sales, service techniques, and consultative selling. By creating an environment of ease, consistency, and stability, this role will work hand in hand with our field outside sales team and provide customer service support to drive revenue and enhance the customer experience. The ideal candidate should be reliable and dependable, and a loyal team worker. The Inside Sales Account Manager needs to be a skilled listener, patient, empathetic, and great at reconciling conflicts
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Teladoc & TriaHealth
- Company-Matched 401K and IRA Retirement Savings
Requirements:
- 3+ years customer or sales experience, preferably in Business to Business (B2B) environment
- Account management experience an asset
- Superior client relationship skills and highly developed follow-up skills
- Detail orientated with outstanding problem solving and negotiation skills
- Excellent verbal & written communication and presentation skills
- Excellent organizational and time management skills
- Ability to multi-task while adjusting to changing priorities
- Ability to present and interact virtually with customers on web-based platforms (Zoom, Microsoft Team, Google Meet, etc)
- Highly proficient computer skills, including e-mail, Word, Excel, PowerPoint.
Responsibilities:
- Manage customer relationships within assigned territory serving as the customers internal advocate to ensure they receive the highest level of service and support
- Provide immediate resolution when problems arise with a focus on rapid response time, proper expectation setting, and conflict resolution
- Collaborate with Channel Account Managers to identify and assist in program opportunities and business immersion
- Build strong interdepartmental relationships to create effective avenues of efficiency for the customer
- Prepare and communicate quotes provide pricing structures to drive repetitive revenue growth
- Anticipate and resolve customer issues while providing an elite level of service
- Providing a consultative selling approach to create effective customer solutions
- Account Manager must maintain an elevated level of customer service with a focus on quick response time to customer inquiries
- Account Manager must be skilled in multi tasking in all areas, including but not limited to phone calls, emails, internal department navigation, marketing and web driven solutions
- Opportunity Tracking: representative must submit all large volume pipeline opportunities weekly following the designated format
- Failure to achieve the minimum expectations/requirements of the Account Manager position can lead to disciplinary actions, up to and including dismissal
$60,000 – $75,000 a year
Based on experience.
About:
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
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We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.