Requisition No: 798941
Agency: Financial Services
Working Title: INSURANCE ANALYST II – 43004742
Position Number: 43004742
Salary: $40,000.08
Posting Closing Date: 04/18/2023
****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY****
DIVISION: CONSUMER SERVICES
BUREAU: CONSUMER ASSISTANCE
CITY: TALLAHASSEEE
COUNTY: LEON
SPECIAL NOTES:
We anticipate filling multiple positions with this advertisement.
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees is valued at approximately 35-50% of an employee’s starting salary and features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits.
- Nine paid holidays and one Personal Holiday each year.
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
- Retirement plan options, including employer contribution (For more information, please click www.myfrs.com)
- Flexible Spending Accounts.
- Tuition waivers.
- And more!
For a more complete list of benefits, including monthly costs, visit:www.mybenefits.myflorida.com
High School Diploma or equivalent is required
Preference will be given to applicants with a bachelor’s degree or higher from an accredited college or university preferably with major course work in insurance or risk management.
Additional preferencewill be given to applicants who have worked as an insurance representative, insurance agent or an insurance adjuster for an insurance agency or insurance company.
Customer service experience analyzing and solving customer problems in a call center is preferred.
Must be skilled in the use of Microsoft Office programs, specifically Word, Excel, and Outlook.
Travel may be required. Must have the ability to travel for a period of 7-10 days. Position serves as a First Responder to help carry out DFS responsibilities in the event of a natural disaster.
Position may require early mornings, nights, weekends, or holiday work, as directed by the supervisor.
This position will start at the annual salary of $40,000.08.
Employees of the Department of Financial Services are paid on a monthly pay cycle.
This position requires a security background check, including fingerprint as a condition of employment.
Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of basic principles of risk management and general insurance practices.
- Knowledge of techniques for handling issues and complaints and dealing with the public including the angry public.
- Skill in use of computers.
- Skill in use of WORD.
- Ability to communicate effectively orally and in writing.
- Ability to review and resolve insurance complaints.
- Ability to effectively manage workload and work well independently.
- Ability to work well in a team environment and to establish and maintain effective working relationships with others.
BRIEF DESCRIPTION OF DUTIES:
This position handles Alternative Dispute Resolution Program requests including commercial residential mediation, automobile mediation, continuing care retirement community (CCRC) mediation, residential mediation, and sinkhole neutral evaluation. Applies research and problem-solving techniques in order to accomplish the objectives of the Alternative Dispute Resolution Programs.
Answers questions received via incoming calls and email regarding the Alternative Dispute Resolution programs.
Provides guidance to consumers regarding the mediation or neutral evaluation process by analyzing and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
Assigns mediators and neutral evaluators for scheduling of conferences.
Oversees compliance of Rules and Statutes by the mediators and evaluators.
Ensures timely payment of administrative fees associated with the mediation program.
Ensures timely follow-up on mediation survey responses provided by consumers and/or insurance companies.
Prepares and sends written correspondence to the public and/or insurance company representatives or officials, and discusses files with attorneys, assignees, consumers, and insurance companies for the Alternative Dispute Resolution Programs. Provides insurance information and advice to the public, insurance agents, companies, adjusters, and other parties as necessary.
Participates in the Alternative Dispute Resolution Program team meetings in order to provide information, review updates, and discuss implementation of new legislation.
Serves as a staff member for Automatic Call Distribution on the Alternative Dispute Resolution helpline.
Assist walk-in consumers with requests related to the Alternative Dispute Resolution programs.
Updates and maintains records in computer databases, provides reports, and performs special research assignments related to the Alternative Dispute Resolution and other Department programs.
Performs other duties and responsibilities as assigned by Supervisor.
The incumbent in this position is a member of the DFS disaster response team and in that capacity may be required, on short notice, to perform duties in support of disaster relief efforts
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.