Job Details
Job Location
Santa Monica Region I – Santa Monica, CA
Position Type
Full-Time
Education Level
High School
Salary Range
$20.00 – $25.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Nonprofit – Social Services
Description
Headquartered in beautiful Santa Monica, WISE & Healthy Aging is committed to serve older adults at all stages of their lives from pre-retirement through elder years, caregivers and their families, senior services organizations as well as others who share our passion and commitment to making a difference in the lives of older adults. WISE & Healthy Aging has received numerous designations of excellence from Guide Star, GREATNONPROFITS, NCQA Case Management for Long Term Services & Support, and is nationally certified as a Great Place to Work.
POSITION SUMMARY
This position will receive and process confidential client information from a variety of sources including, over the phone, via fax, email, and in person, for the Los Angeles Long-Term Care Ombudsman Program. The Coordinator will enter data from monthly reports.
PRIMARY RESPONSIBILITIES
- Answer the phone live 70% of the time
- Conduct intakes live over the phone, from faxes, emails, or in person and enter them into the state required data collection system.
- Input intakes in the data management system live or immediately after getting off the call.
- Keep daily logs current.
- Name and save transfer discharge notices to the appropriate regional folder.
- Input data into appropriate data system.
- Review source documents for accuracy and correctness.
- Generate reports as needed meeting prescribed deadlines.
- Ensure that facility lists including but not limited to those in the state required data collection system are up to date and that the data base is clean.
- Adhere to consent and confidentiality provisions required by the ombudsman program, including the maintenance of confidential files and confidential information.
- Attend all meetings regarding the maintenance/revisions of all systems relating to data reporting. Meetings may be internal or external.
- Assist with special data related projects as needed.
OTHER RESPONSIBILITIES
- Assist with administrative duties including the assembly of binders or other files.
- Provide back up support in maintaining volunteer files as requested by supervisor.
- Notify manager or Vice President or Operations Manager if equipment is not working like fax machines or phone lines.
ESSENTIAL JOB FUNCTIONS
- Ability to use keyboard and phone to intake information.
- Ability to accept all complaints including reports of alleged elder and dependent adult abuse.
- Ability to answer the phone live.
- Compile and accurately report statistical data in conformance with established policies and procedures using the state required data collection system (Ombudsman Data Integration Network (ODIN).
Qualifications
POSITION QUALIFICATIONS
- Minimum of High school diploma or GED required with a minimum of two (2) year’s college preferred.
- Minimum of five (5) years’ experience in a data collection/reporting role.
- Working knowledge of Microsoft Office including Outlook and Excel.
- Demonstrated ability to communicate effectively in writing and orally.
- Proven organizational skills to prioritize work and meet deadlines.
- Detail oriented to flag errors and to question inconsistencies in information.
- Ability to interface/relate well with all levels of staff and with the public
WORK ENVIRONMENT
The position will be based in the main office of WISE & Healthy Aging located in Santa Monica, California.
Benefits & Compensation:
We offer competitive salaries and comprehensive benefits. For staff who regularly work 30 or more hours per week, benefits include 80% company-paid medical, 100% company-paid dental, 401(k) plan with competitive employer match, Flexible Spending Account (FSA), optional life and vision insurance, 13 paid holidays plus paid time off (PTO).