Job Details
Job Location
1875 BROADWAY – BROOKLYN, NY
Position Type
Full Time
Education Level
High School
Salary Range
$42,000.00 – $49,000.00 Salary/year
Job Shift
Day Shift
Job Category
Nonprofit – Social Services
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Homebase is a NYC premier homelessness prevention program. The community-based initiative assists households that are at-risk of shelter entry in order to resolve their housing crisis and lay the groundwork for self-sufficiency. The Intake Specialist is the first point of contact for Homebase clients. This position requires a high level of professionalism in appearance, demeanor and in interacting with perspective clients, service providers, funding agencies, and community stakeholders. Job responsibilities and duties are the following:
- Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provide all individuals with information on community resources
- Screen and assess individuals for program eligibility and determine the appropriate next steps for all individuals seeking assistance
- Review eligibility documentation to ensure compliance with contractual guidelines
- Coordinate with supervisor to schedule new client intakes
- Ensure that all client resources are up-to-date and available in reception area
- Perform periodic outreach activities to publicize the availability of services
- Ensure the reception area is well-maintained and safe
- Receive and sort mail and deliveries
- Perform data entry, filing, copying and faxing of documents
- Ensure staff and clients sign daily logs
- Assist in preparing letters and documents for community-based outreach activities
- Other duties as assigned by the supervisor or program directors
COMPETENCIES
- Spanish proficiency preferred
- Excellent customer service and communication skills
- Knowledge of the NYC public benefits system, HRA and DHS preferred
- Proficient in scheduling software, such as Appointments Plus
- Able to multi-task and manage several tasks at once
- Experience working in non-profit organizations and commitment to social justice
- Ability to work independently and collaborate with a team
EDUCATION EXPERIENCE
High School Diploma or High School Equivalent (HSE/GED)
EEO/Affirmative Action Policy Statement
It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.