Salary: $21.50 Hourly
Location : Hennepin County
Job Type: Internship
Job Number: 23ADMIN831MH029
Department: County Administration
Opening Date: 05/24/2023
Closing Date: 6/7/2023 11:59 PM Central
Description
The Operations Business Information Office is seeking to hire a student currently enrolled in or a recent 6-months graduate in an associate, bachelors, or master’s degree program to participate in a part-time internship as an IT Analyst.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the
Location and hours:This position is hybrid and will be performed both on-site at various Hennepin County facilities and/or remote as job duties require. Work hours are Monday through Friday between the hours of 7 a.m. – 5 pm. The intern will work approximately 20 hours/week for a duration of 6 months. Based on business needs of this position, hires must live in or relocate to Minnesota.
New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable after the new employee successfully completes probation.
About this position type:This is a part-time, non-benefit earning internship.
This position is internally classified as an Intern II.
Click to view the job classification specification.
In this position, you will:
- Provide on-site and/or remote hardware and software technical support via incident management software, Microsoft Teams video and chat, telephone, text, and email.
- Assist with on-site new hardware and software deployments.
- Assist with managing shared hardware inventory.
- Document hardware and software technical support information
Need to have:
- Current enrollment or recent graduate (within 6 months) in an associate, bachelor’s or master’s degree program in IT or a related field.
- Reliable internet connection and self-support hybrid office space.
- Access to reliable transportation to travel to sites throughout Hennepin County.
- Ability to lift and carry up to 35 pounds and must be able to sit for extended periods of time.
Nice to have:
- Experience:
- Providing excellent customer service in person and/or over the phone.
- Managing inventory.
- Working with or supporting computing devices.
- Troubleshoot and solve complex problems.
- Learn and apply software and hardware troubleshooting techniques.
- Work effectively with vendors, departments, and county staff in a professional manner, and be courteous and respectful to others.
Note: You must attach a resume and cover letter with your application materials in order to be considered for this position.
About the department:
Hennepin County Administration leads the Hennepin County organization in carrying out the policies of the Hennepin County Board of Commissioners.
Our mission is to be a strategic technical liaison bridging our customers’ business objectives with the County’s technology mission. We serve our customers through strong partnerships, advocacy, business competency and technical expertise.
About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals — that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to pass a background check post interview.
Hennepin County values employee retention and engagement through a culture of individual development. If you are a current employee looking for an internship you are responsible for communicating and seeking approval from your supervisor/manager on an arrangement on schedule and workload prior to accepting the paid internship position. The compensation for the internship will be paid at the amount advertised in this posting.
If you have any questions, please contact: Abbie Hugunin
Abbie.Hugunin@hennepin.us
internship2000
Paid/Unpaid Internships and student “work experiences” are non-permanent positions with no benefits.
01
The requirements of this internship are:
This position is hybrid and will be performed both on-site at various Hennepin County facilities and remote as job duties require.
Work approximately 20 hours/week for 6 months in duration.
Based on business needs of this position, hires must live in or relocate to Minnesota.
Reliable internet connection and self-support hybrid office space.
Access to reliable transportation to travel to various sites throughout Hennepin County.
Ability to lift and carry up to 35 pounds and must be able to sit for extended periods of time.
Are you willing and able to meet these requirements?
- Yes
- No
02
This internship is only available for students currently enrolled in or a recent graduate (within 6 months) in an associates, bachelor’s, or master’s degree program in IT or related field. Which of the following best describes your current student or graduation status?
- Associates degree program
- Bachelor’s degree program
- Master’s degree program
- Recent 6-months graduate in one of the degree program listed above
- None of the above
03
List the post-secondary school(s) you are attending or have recently graduated from. Indicate your major area(s) of specialization. If you do not have post-high school education, type “None” in the space provided.
04
State your expected graduation date (month/year) or if you graduated, state the date (month/year) that you graduated in the space below.
05
How many years of experience do you have working with or supporting computing devices?
- do not have this experience
- Less than 6 months
- 6 months or more, but less than 1 year
- 1 year or more, but less than 2 years
- 3 years or more
06
Describe your experience working with or supporting computing deceives, referencing positions listed in your application/resume. If you do not have this experience, type “None” in the space provided.
07
Do you have experience managing inventory?
- Yes
- No
08
Describe your inventory managing experience. referencing positions listed in your application/resume. If you do not have this experience type “None” in the space provided.
09
Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.
- College or university (job board, career services, or instructor)
- Community or nonprofit organization (counselor, job board, etc.)
- Employee or recruiter of Hennepin County
- Friend or family member that is not a Hennepin County employee
- Hennepin County job notification emails
- Indeed.com
- Job fair or networking event
- Print advertisement (flyer, postcard, billboard, transit ad, etc.)
- Professional association (job board or email)
- Social media (Facebook, Twitter, Instagram, etc.)
- www.hennepin.jobs or www.governmentjobs.com
- Other
10
For the recruitment source selected above, please provide the specific name of the person, website, or media source.
Required Question