IS Application Support Analyst III – Limited Term

Salary : $10,112.27 – $12,637.73 Monthly

Location : County of San Mateo, CA

Job Type: Limited Term

Job Number: NEW 060823

Department: Health IT

Division: Health IT

Opening Date: 06/08/2023

Closing Date: Continuous

Description
San Mateo County Health is seeking a well-qualified individual for the position of IS Application Support Analyst III-Correctional Health Services – Limited Term.

The current vacancy is limited term in the Health IT Division located in San Mateo, CA, and will be dedicated to Correctional Health Services Division, located in Redwood City, CA; will travel/drive between San Mateo and Redwood City (Maguire Correctional Facility and Maple Street Corrections Center) to perform the duties of the job.

Primary duties will include, but are not limited to:

• Performing complex and varied applications/system support, maintenance, and maintaining a risk/issue resolution process in order to escalate issues appropriately.
• Serving as a technical leader and subject matter expert in specific area(s). Technical and non-technical business needs to troubleshoot complex interfaces/HL7 issues and other application configuration/set up needs.
• Identifying end user system requirements and issues, evaluates possible solutions, and makes recommendations on the most appropriate action.
• Coordinating with vendor(s) to develop technical and business plans for process improvement, installation, data validation, system build, testing, training, and other aspects of system implementation or on-going end-user support.
• Organizing tasks, timelines and resources necessary to implement efforts and projects; ensuring that projects adhere to schedule and budget and maintain high quality and performance outcomes.
• Participating on system implementations this may entail hardware and/or software installations, network setup, information security compliance, system configuration and user preference design, testing and training.
• Evaluating and recommending upgrades and/or enhancements; and scheduling them accordingly following change management practices.
• Working with end-users to develop reports and other data business needs.
• Participating on a 24/7 on-call rotation to provide application support
• Develop, administer and interpret IT policies, guidelines and procedures related to the required work assignment.
• Understand and communicate information about complex systems to individuals with varying levels of expertise.
• Report to IS Applications Support Supervisor in the Medical Center Health IT Division.

The ideal candidate will possess:

• Graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and five (5) years of progressively responsible experience in Electronic Health Record (HER).
• Knowledge of EHR and hospital devices including, but not limited to: Cerner, Soarian Clinical, eClinicalWorks, PulseCheck and clinical workflows with a clear understanding of complex data exchange, HL7 interfaces; Network & server infrastructure.
• Experience in performing analysis of informational business requirements and IT needs; identify, evaluate and solve systems design and implement new or revised systems and procedures.
• The ability to provide technical advice and consultation to ensure efficient computer system utilization.
• Background in IT vendor contracts, SLAs, RFPs County process or other equivalent experience.
• Health IT experience related to Correctional Health application settings and Clinical instruments including but not limited to: EKGs and Talysts Machines.
• Experience in cross-functional project teams or other equivalent Health project experience
• Ability to work with a high degree of independent judgment, tact, and initiative.
• Ability to serve as technical lead for assigned projects and may be asked to train assigned staff.
• Ability to solve problems or establish process redesign improvements requiring analysis of unique issues or problems without precedent and/or structure.
• Ability to adjust and set priorities in order to meet deadlines.
• Experience in establishing, maintaining, and fostering positive and effective working relationships with those contacted during work.
• Excellent written and verbal communication skills.

This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is “as is” and non-negotiable.
Qualifications
Security Clearance: Positions in Correctional Health require that the applicant obtain and maintain a security clearance as a condition of employment.

Licenses and Certifications: Possession of, or ability to obtain, a valid California Driver’s License.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of progressively responsible experience in applications analysis, design, and development.

Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

Knowledge of:

• Advanced principles and practices of computer systems management, analysis, design, and maintenance.
• Various software packages including word processing, spreadsheet, SQL database and database management, and reporting tools.
• Data processing management and general administration practices and techniques.
• Advanced techniques and methods of system evaluation, implementation, and documentation.
• Advanced data management theory, principles, and practices and their application to a wide variety of services and programs.
• Principles and practices of project management.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles and procedures of record keeping.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

Skill/Ability to:

• Conduct complex research projects on a wide variety of software issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Coordinate and plan applications development, enhancement, and maintenance projects.
• Perform analyses of informational requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization.
• Code, configure, manage, and maintain assigned system(s) and integrate to meet business needs independently without vendor support.
• Collect, analyze, and interpret procedures and data; develop sound conclusions, recommendations, and solutions.
• Independently facilitate cross-functional groups to establish process redesign or new system and/or design functions.
• Research, develop, and recommend cost-effective technical system improvements.
• Implement comprehensive computer operations-related projects and training programs.
• Prepare clear and concise program documentation, system and user procedures, reports of work performed, and other written materials.
• Analyze and troubleshoot any software issues and use logic to solve the problem.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Application/Examination
If you are interested in being considered for this limited term position the following items must be submitted via e-mail:

• Cover letter with responses to Supplemental Questions (maximum of 2 pages)
• Resume

Supplemental Questions:

1. Describe your overall experience in supporting business applications and the length of time you supported them. What line(s) of business were you supporting? What type of support did you provide? (Developer? Functional Analyst? etc.)
2. Describe the electronic health record (EHR) systems and reporting tools you have used or supported. Include health related systems, if any. Explain your level of expertise with the system and the duties you performed.
3. Describe a process improvement IT change that you initiated. Include the steps you took to implement the change and the outcome .
4. Give an example from your experience of a challenging assignment supporting a complex system. Include why it was challenging, how you overcame it, and the outcome.
5. Describe your level of interaction with healthcare staff. Include the types of staff (e.g. management, physician, nurse, therapist, billing) and how you gathered information to understand and support their IT needs.

Please include the words “IS Application Support Analyst III-Correctional Health Services – Limited Term Position” in the subject line of email submission. All submitted materials must be in a Word or PDF format.

Please submit the above listed materials via email to:

Happy Louie, MITS Manager

hlouie@smcgov.org

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Please visit for a complete listing of all benefits for this classification.

Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.

As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.