Salary: $73,073.14 – $109,609.72 Annually
Location : Hennepin County
Job Type: Full-time
Job Number: 23DOCCR30100MN083
Department: Law, Safety & Justice
Division: DOCCR IT
Opening Date: 10/20/2023
Closing Date: 10/27/2023 11:59 PM Central
Description
Hennepin County’s Law, Safety and Justice (LSJ) department is seeking an IT Analyst III. Members of this team work together to deliver technical support to customers in the Department of Community Corrections and Rehabilitation (DOCCR) and other LSJ partners. This position will work closely with IT staff and other business partners to create and support DOCCR infrastructure, hardware, technical equipment within the facilities and systems/applications/solutions for DOCCR. This work can involve developing and improving processes, establishing governance best practices, developing and maintaining test environments and planning, translating business and technical requirements, testing applications, documenting, implementing and troubleshooting IT solutions, providing security solutions and managing relationships with vendors and consultants on IT related contracts.
Location and hours:
This position is hybrid and will be performed at various DOCCR and LSJ facilities, and remote as job duties require. Primary work hours are Monday through Friday, 7:30 a.m. to 4 p.m. This position will require on call support for after hours assistance (on call support is two weeks per year and scheduled in advanced). While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
About this position type:
This is a full-time, benefit earning position.
You must be a of Hennepin County to apply to this position. Limited duration employees are not eligible.
This position is internally classified as an Information Technology (IT) Analyst Level III – Technical.
Click to view the job classification specification.
This position is eligible to receive an additional cash merit of up to $2,192.19 that can be earned annually based on performance.
In this position, you will:
- Serve as primary technical contact to all county departments for support issues around identified systems.
- Ensure consistent performance of critical IT systems through development of policies, guidelines, processes, and security roles.
- Provide insight, expertise, technical vision and leadership for maintenance, troubleshooting and system upgrades.
- Support the timely development of tools, reports, functions, and other features as requested by management that result in improved functionality and user experience.
- Recommend network, software, application, computer hardware, and service and system changes.
- Troubleshoot technical issues and resolve problems relating to system, network, database and other large-scale systems and environments.
- Research new technologies and industry trends and provide direction and subject matter expertise to leadership on decision making for county owned and operated systems.
- Lead in the development of services and environments that are scalable for future reliability, growth, performance, productivity, and security.
- Train people in computer software, hardware, infrastructure technology usage.
Need to have:
- One of the following:
- Six years or more of IT experience.
- Associate’s/vocational/technical degree in computer science, management information systems (MIS), information technology, or an approved information technology field related to the position and four years or more of IT experience.
- Completion of an approved IT Hennepin County internship or completion of five college/vocational/technical information technology courses and four years or more of IT experience.
- Bachelor’s degree or higher in an information technology field and two years or more of IT experience.
Nice to have:
- Certification in IT Infrastructure Library (ITIL), Azure, Lean Six Sigma, IIS Administration, or other certifications related to the position.
- Experience:
- Supporting critical systems, researching, testing, implementing, onboarding, and supporting software and applications.
- Working on projects that involve system integrations, data migration, and/or application implementation/upgrades.
- Monitoring of complex systems.
- Installing, configuring, managing servers, computers (desktop, laptop, printers, scan devices), and vendor equipment (Getac Laptops, Genetec Security Systems, etc.)
- Administering and maintaining Windows, Security, and Corrective Action Measures.
- Operating Windows PowerShell Scripting.
- Analyzing and implementing SQL queries and statements.
- Defining standards and governance of processes and supporting technology.
About the department:
Law, Safety and Justice (LSJ) IT supports mission critical systems used by the Hennepin County Department of Community Corrections and Rehabilitation (DOCCR) and their other Public Safety partners.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals — that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at (log in as Guest).
Hennepin County envisions an organization where our commitment to diversity is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this for application best practices and tips.
Invitations to interview will be based on an assessment of education and experience. Final candidates may be required to complete a background check.
If you have any questions, please contact:
Marita Nguyen
hcpromo
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can’t – including:
- Meaningful work
- Public service
- Competitive pay
- Work-life balance
- Generous benefits
- Opportunities to grow
- Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found
01
Are you a of Hennepin County? Note: Limited duration employees are not eligible.
- Yes
- No
02
This position is hybrid and will be performed at various DOCCR and LSJ facilities, and remote as job duties require. Primary work hours are Monday through Friday, 7:30 a.m. to 4 p.m. This position will require on call support for after hours assistance (on call support is two weeks per year and scheduled in advanced). While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
Are you willing and able to meet these requirements?
- Yes
- No
03
Which of the following area(s) have you earned a degree/certificate? Check all that apply.
- Computer science
- Information technology
- Management information systems (MIS)
- Another closely related field
- I do not have a degree/certificate, but I have completed 5 or more college/vocational technical courses
- None of the above
04
What is the highest level of degree you have earned in the area(s) you indicated above?
- Technical degree
- Vocational degree
- Associate degree
- Bachelor’s degree or higher
- None of the above
05
Briefly describe your education including area(s) of study, school(s) attended, and degree(s)/certification(s) earned. If you have not completed a degree(s)/certificate(s), list 5 or more college/vocational technical courses that you have completed. If you have not completed a degree/certificate/courses, type “None” in the space provided.
06
Have you completed an approved IT Hennepin County internship?
- Yes
- No
07
If you indicated “Yes” to the question above, please provide your internship dates and the name of your supervisor. If you do not have this experience, type “None” in the space provided.
08
How many full-time equivalent years of IT experience do you have?
- I do not have this experience
- Less than 2 years
- 2 years or more, but less than 3 years
- 3 years or more, but less than 4 years
- 4 years or more, but less than 5 years
- 5 years or more, but less than 6 years
- 6 years or more
09
Describe your IT experience, referencing jobs and dates listed in your application/resume. If you do not have this experience, type “None” in the space provided.
10
Which of the following certification(s) do you have? Check all that apply.
- Azure
- IIS Administration
- IT Infrastructure Library (ITIL)
- Lean Six Sigma
- Other related certification
- None of the above
11
If you selected “Other related certification” in the previous question, please include the name of the certification(s) you have completed. If you do not have other related certification(s), type “None” in the space provided.
12
Do you have experience supporting critical systems, researching, testing, implementing, onboarding, and supporting software and applications?
- Yes
- No
13
Describe your experience supporting critical systems, researching, testing, implementing, onboarding, and supporting software and applications, referencing jobs and dates listed in your application/resume. If you do not have this experience, type “None” in the space provided.
14
How many years of experience do you have working on projects that involve system integrations, data migration, and/or application implementation/upgrades?
- I do not have this experience
- Less than 1 year
- 1 year or more, but less than 2 years
- 2 years or more, but less than 3 years
- 3 years or more, but less than 4 years
- 4 years or more, but less than 5 years
- 5 years or more, but less than 6 years
- 6 years or more
15
Describe your experience working on projects that involve system integrations, data migration, and/or application implementation/upgrades, referencing jobs and dates listed in your application/resume. If you do not have this experience, type “None” in the space provided.
16
Which of the following areas do you have experience with? Check all that apply.
- Administering and maintaining Windows, Security, and Corrective Action Measures
- Analyzing and implementing SQL queries and statements
- Defining standards and governance of processes and supporting technology
- Installing, configuring, managing servers, computers, and/or vendor equipment
- Monitoring of complex systems
- Operating Windows PowerShell Scripting
- None of the above
17
Describe your experience in the areas you selected in the previous question, referencing jobs and dates listed in your application/resume. If you do not have this experience, type “None” in the space provided.
18
If you are a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran, and are applying for your first promotion after securing public employment, you are eligible to have five points added to your competitive promotional examination rating. Are you a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran that would like to use your one time, five-point preference?
- Yes
- No
Required Question