Love animals? Want to spend your day surrounded by wagging tails and soft purrs?
Humane Society Silicon Valley (HSSV), a privately funded, 501(c)(3) non-profit, has been serving people and pets in Silicon Valley since 1929. Having facilitated more than half a million animal adoptions, HSSV is a leader in animal welfare through our lifesaving efforts, community programs, and the many ways we are working to move the animal welfare industry forward. Our mission is to save lives, keep families together, and create a better future for pets and their people.
We are a passionate, high-performing team who believes that collaboration is key to our success. Our best work is achieved by leveraging each other’s strengths and creating opportunities for professional growth. Together, we make a difference “one paw” at a time.
Even though we are all about saving furry animals, HSSV is more like a technology company in terms of how we think about and leverage technology to increase our impact. We support over 150 people with state of the art computers, software applications, and internet connected medical equipment. The IT team has the opportunity to work on everything from desktops to servers, PC software to highly configurable Enterprise platforms, and systems such as phone, keycard, audio/video, and security video, and alarms.
Overview
HSSV invests in leading technology solutions to increase our mission impact. As an IT Applications Manager, you are part of a small but strong IT team, augmented by support from technology vendors. The IT Applications Manager leads implementation of new technology as well as assists with day-to-day support of devices, peripheral equipment, and systems. This self-motivated individual must be an effective communicator and team player who can project manage the implementation of new technology and provide exceptional technical support to end users, proactively solve problems, and apply strong analytical skills.
Duties and Responsibilities
- Collaborate with the IT Director and Chief of Operations to identify software application priorities that will enable HSSV to deliver on our mission more efficiently.
- Research, recommend, and implement software applications of all types to improve IT and business processes by evaluating features, security, and price.
- Design processes and configure applications which result in the biggest impact for HSSV.
- Develop documentation and training material for staff who use software applications, including creation of content for our knowledge management system.
- Support applications by providing day-to-day application configuration, support, understanding, and sharing new features.
- Collaborate with other IT staff and vendors to implement changes, updates, and troubleshoot issues.
- Provide analysis and metrics reporting on active business software applications and IT management software applications.
- As part of the IT team, troubleshoot issues for local and remote users related to but not limited to, general hardware and system software, software application questions, password recovery, VPN, WI-FI/ethernet connectivity, etc.
- Participate in the onboarding and offboarding process for employees, including creating user accounts and assigning/terminating access to HSSV applications.
- Other job duties may be assigned as needed.
Requirements
- Experience providing application support to end users.
- Strong aptitude in using Windows and Macs to assist users.
- Experience with the service desk ticketing applications like Zendesk or other enterprise-class applications and endpoint management solutions.
- Understanding of and exposure to networking and server technology related to supporting applications.
- Project management experience.
- Experience driving the implementation and support for various business, IT management, and facility software applications (e.g. security, access, phone systems, etc).
- Administration of office 365 (creating user accounts, group membership, delegating user access).
- Ability to work without supervision, exercise good time management skills, demonstrate attention to detail, and maintain confidentiality.
- Outstanding interpersonal and customer service skills (with internal and external audiences), including excellent written and verbal communication skills specifically for technical and non-technical groups.
- High level of integrity and ethics, given access to internal systems and security.
- Must meet physical requirements, specifically removing and installing computer components and ability to lift boxes to 25lbs.
Work Days and Hours
The opportunity is full-time, Monday – Friday. Hours are based on organizational needs. May include schedule shifts for a weekend day or evening, depending on project timelines and internal IT needs.