Salary: $93,500.00 – $104,500.00 Annually
Location : Boise, ID
Job Type: Full Time Regular
Job Number: 23 -06374
Department: IT Project Management
Opening Date: 09/01/2023
Closing Date: 10/5/2023 12:00 PM Mountain
Summary Statement
The Information Technology Department (IT) collaborates with every department to implement new technology services and provide supporting data and information while maintaining the city’s existing information technology landscape in service to our community.
IT Business Relationship Manager builds and maintains effective working relationships with executives, managers, and individual contributors to provide guidance on technology-related business issues. Proactively learns about departments’ business operations and industry-specific technologies, ensures alignment between departments’ business and technology strategies, and advocates for IT resources to accomplish department objectives. Partners with others to take a citywide approach to technology problem-solving, ensuring city systems are integrated, holistic, and less duplicative. Serves as a single point of contact between the IT Department and business teams and escalation regarding IT service levels.
Essential Functions
- Aggregates and publishes technology portfolio information for accurate forecasting, budgeting, prioritization, road mapping and sequencing. Partners with the project/program/portfolio management office to ensure a healthy and well-managed technology project portfolio. Ensures that project/program managers of technology projects are knowledgeable about the business teams and their objectives; engages as a project/program stakeholder, including evaluating project efforts and progress against business strategic plans and objectives. Partners with other IT staff members to ensure alignment of resources with technology project portfolio and department priorities. Facilitate technology-related governance committees.
- Works closely with city executive leadership and executive sponsors to establish relationships and keep them informed of the appropriate level of information regarding departmental and city-wide technology portfolios. Gains and maintains knowledge of designated lines of business by learning the operations of the business first-hand and by performing proactive research in the industry. Identifies opportunities for business operational efficiencies. Develops ideas and researches emerging technologies. Coaches department directors and senior management teams and enables them to articulate their functions’ (i.e. technology, processes, and people) strategies, values, needs, and requirements that will advance business performance. Partners with businesses to ensure effective change management for all business initiatives involving technology.
- Partners with the business to create departmental strategic plans, creating the vision along with the business; identifies strategic initiatives; develops and maintains multi-year technology roadmaps. Partners with business leadership to plan new joint initiatives, evaluate proposals, and determine how they fit into business capability roadmaps and priorities. Evaluate independent department technology initiatives as they relate to citywide strategies to ensure convergence across multiple departments and identify opportunities for measurable success.
- Advocates on behalf of the departments to IT with a focus on business teams’ objectives. Correlates business value and priorities to planning activities and goal-setting and communicates to all of IT. Performs triage and vetting of requests for new technologies from business teams. Facilitates service level agreements and serves as the point of escalation when service levels are not achieved. Works with departments and IT divisions to track effective onboarding, offboarding, and transfers of city employees. Manages and processes access requests on behalf of departments. Educates departments about the position’s processes, roles, and proficiencies.
- Performs annual technology budget planning processes with each department by working with both the business and IT resources as applicable. Serves as a liaison between business and IT for technology-related financial transactions.
- Performs other duties as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.
Requirements
Required Knowledge, Experience, And Training
Bachelor’s degree in an IT-related field or progressive-related educational certificate and 4 or more years of functional experience within IT and facilitating the development and implementation of technology solutions to meet business objectives or an equivalent combination of education and/or experience.
Knowledge of:
- all aspects of IT operations and functions.
Ability to:
- translate between technical and business language with strong technical aptitude
- learn the detailed operations of business teams
- listen, build rapport and credibility as a strategic partner, both vertically and horizontally within IT and the business
- map joint organizational vision and long-term thinking, imagination, and idea generation
- lead change using positive and collaborative methods
- set expectations with business and IT teams and effectively leverage governance for a positive business and IT partner experience
- influence and break down silos within an organization as well as across the organization
- maintain credibility with the relevant business areas and have a strong sense of ownership and relationship-building
- influence others, using personal rather than positional power
- form a solid understanding of the internal services departments (IT, Human Resources, Community Engagement, Finance, and Legal) and their role in serving operational departments (Police, Fire, Public Works, Planning and Development Services, Arts and history, Parks & Rec, Library and Airport)
- identify gaps and areas that need improvement; present effectively and work comfortably with executive-level employees
- solve problems and negotiate conflict
- demonstrate sound, independent judgment in resolving problems and making decisions
- communicate effectively in the English language at a level necessary for efficient job performance
- perform all essential and marginal functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation.
Individuals must be capable of operating vehicles safely and have an acceptable driving record.
Preferred Knowledge, Experience, And Training
- Master’s degree or related qualification in an IT-related field.
- Business Relationship Management Professional.
- Certified Business Relationship Manager.
- Master of Business Relationship Management.
Licensing And Other Requirements
Valid state-issued driver’s license.
Special Requirements
Applicants must be able to pass:
City of Boise background check processes which include a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Driving Record Check
Criminal Justice Information System Background Check (CJIS)
Working Conditions
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Efforts
While performing the duties of this job the employee is frequently lifting/carrying up to 10 pounds, occasionally lifting/carrying up to 20 pounds, and rarely lifting/carrying up to 35 pounds. Also, the employee occasionally pushes/pulls up to 10 pounds and rarely pushes/pulls up to 35 pounds. The noise level is rarely moderate. Work includes the sensory ability to talk, hear, smell, and touch. Work in this position also includes close vision, distance vision, peripheral vision, and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions, outdoor weather conditions, extreme temperatures, in wet and humid conditions, and areas of dust, odors, mist, and gases or other airborne matter. Employees are exposed to mechanical hazards. Employees will also drive a vehicle as part of this position.
This position works: Project work sometimes after hours/weekends/holidays
Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.
Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.
Healthcare- ZERO premium medical coverage for you and your family:
- Low-cost dental and vision options.
- Post-employment health savings account.
Retirement and Investment Plans:
- PERSI retirement benefits
- 401(k) or 457b pre-tax investment options with employer match.
- 457b Roth after-tax investment options with no match
WellBeing Program:
- Up to $500 cash per year for participants.
- Alternative transportation incentives.
Paid Leave – City employees receive generous paid leave:
- 8 hours of vacation per month, and this increases the longer you stay with the City
- 11 paid holidays every year
- 8 hours of sick leave per month
- Six weeks Parental Leave
Life & Long Term Disability:
- Basic Life insurance at no cost to you
- Long Term Disability insurance at no cost to you
Other optional benefits:
- Pre-tax Flexible Spending Accounts
- Supplemental Life Insurance
- Supplemental Disability Insurance
- Tuition reimbursement
- Free local bus pass
- Corporate discount programs
- AFLAC
- Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.
Please visit our website for further details
01
Do you possess a valid state-issued driver’s license?
- Yes
- No
02
Please select which answer best describes your education in an IT or a closely related field.
- Some College
- Associates Degree
- BachelorsDegree
- Masters Degree or higher
- No related education
03
Please select the answer that best describes your functional experience within IT and facilitating the development and implementation of technology solutions to meet business objectives.
- Less than 1 year
- 1 year – Less than 4 years
- 4 years or more
- No related experience
04
This position requires passing a Criminal Justice Information System (CJIS) background check. Have you ever been charged with a felony as an adult, within your lifetime?
- Yes
- No
Required Question