The Clinical Application Support Analyst is responsible for supporting multiple Electronic Medical Records (EMR) and related applications for Panoramic Health and its clients. The analyst will be responsible for configuring, maintaining, and providing level 2 support for the EMR applications used by Panoramic Health and its clients. This role will support Panoramic Health’s national operations and reports to the IT Clinical Applications Support Manager. The Clinical Application Support Analyst will support physicians, physician extenders, nurses and ancillary staff in the utilization of multiple clinical information systems that impact their workflow.
Duties and Responsibilities
- Provides level 2 production support, which includes application configuration, maintenance, incident response and resolution
- Provides clinical application configuration support for implementation in new practices and locations and serves as a resource after implementation.
- Maintains applications in compliance with organizational technical and operational standards, policies, and procedures
- Partners with business and technology stakeholders as a subject matter expert on the Panoramic Health suite of clinical applications
- Supports interface configurations within clinical applications
- Perform other duties and responsibilities as required, assigned, or requested
Secondary Duties and Responsibilities
(List duties and responsibilities that are not primary functions of the job and may not occur on a regular basis.)
- May require some periodic day and overnight travel, non-business hour scheduled support or on-call rotation for end-user support.
Functional and Technical Competencies
(Specialized skills, knowledge and abilities required to perform the essential functions of the role)
- Use of analytical skills and experiences to investigate or escalate support issues.
- Demonstrated knowledge and ability in supporting and configuring AthenaHealth (required)
- Experience operating and configuring eClinicalWorks, AdvancedMD, Epic or other EMRs is desirable.
- Supporting HIPAA controls for technical implementations (required)
- Creating and maintaining documentation on system requirements and system configuration (required)
- Strong understanding of clinical and non-clinical medical office EMR workflows (preferred)
Education/Training and Certification, Licensure, Registration Requirements
(Minimum level of education necessary to perform the essential job duties. Please only consider the basic job requirement for knowledge.)
- Bachelor’s degree in Healthcare, Information Technology, or Informatics related field.
- OR 3+ years of recent experience in a clinical informatics or health care IT support role
Experience
(Minimum number of years of relevant experience required to perform the essential functions of the role.)
- Minimum of 2-3 years of experience in a healthcare clinical application support role
- 2 – 3 years of experience supporting practice integration and the implementation of clinical applications for new and existing clinics
Environment and/or Physical Factors
(Work environment characteristics and physical demands that are representative of those which an employee encounters while performing the essential functions of the role.)
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at a time.
Desired Qualifications
(Preferred skills, knowledge, and abilities)
- Time management and prioritization necessary daily
- Proficient verbal and written communication is essential
- A positive attitude and excellent customer service skills are expected
- Ability to work in a fast-paced, result-driven, and complex healthcare setting.
- Ability to meet deadlines and communicate timelines.
- Capable of embracing unexpected change in direction or priority.
- Highly motivated to solve problems; proven troubleshooting skills and ability to analyze problems by type and severity.
- Current Expert level knowledge of Athena and eClinicalworks build and configuration may be a candidate differentiator
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This role has a salary range of $77,000-$85,000 and regular, full-time employees working 30 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, 401(K), Paid time off (PTO).
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Other details
- Job Function IT
- Pay Type Salary
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