Posting Details
Position Information
Fiscal Year 2023-2024
Position Title IT Customer Service Analyst, IT Customer Service
Classification Title Instructional Support Technician
Department IT Customer Service
Posting Number P230285
Posting Link https://www.ubjobs.buffalo.edu/postings/44351
Employer State
Position Type
Professional Appointment Term Term
Salary Grade SL3
Posting Detail Information
Position Summary
The University at Buffalo, a top 40 public research university and the State University of NY’s flagship university, is searching for an IT Customer Service Analyst in IT Customer Service. This position is a technical support role working with cutting edge technology in the customer service unit of one of the largest and most progressive IT organizations in Western NY.
As the IT Customer Service Analyst, you will…
- Provide exceptional technical support and consultation to end users of technology and services supported by the department
- Diagnose technical issues that are reported by end users
- Understand, resolve, or escalate technical problems
- Utilize expertise in computer systems and applications packages to provide guidance to users
- Stay abreast of new technology and look for opportunities to improve IT customer service
About UBIT :
It is a great time to join UB Information Technology ( UBIT )! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties & responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.
Outstanding Benefits:
In addition to professional growth opportunities, UBIT staff have access to benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal, and academic to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.
About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
- Bachelor’s degree with 2 years of experience in a technical support role or master’s degree in a technical field with no experience. Equivalent combination of education and experience will be considered.
Preferred Qualifications
- Bachelor’s degree in technical field
- Previous IT Help Desk or desktop support experience
- Experience related to IT support in a university environment
Physical Demands
N/A
Salary Range $50,148 – $55,000
Additional Salary Information
Type Full-Time
Campus All Campuses
Posting Alerts
Special Instructions Summary
Additional Information
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Is a background check required for this posting? No
Background Check Notification
Contact Information
Contact’s Name Jessica Hinkal
Contact’s Pronouns
Contact’s Title ITCS Supervisor
Contact’s Email hinkal@buffalo.edu
Contact’s Phone 716-645-3505
Posting Dates
Posted 08/03/2023
Deadline for Internal Applicants 08/17/2023
Deadline for External Applicants Open Until Filled
Date to be filled 10/26/2023
References
Number of References Required 3
Reference Cutoff Date
Instructions to Applicant
By providing the names and e-mail addresses of my references, I hereby authorize either Human Resources or the applicable hiring department to contact my references via e-mail to request a reference letter on my behalf.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Please indicate your current employment affiliation with the University at Buffalo.
- Faculty
- Faculty Student Association (FSA)
- Research Foundation Employee
- State Classified
- State Professional
- UB Foundation
- TA/GA
- Student
- No Current Employment Affiliation
- * How did you first hear about this employment opportunity?
- AcademicKeys.com
- CareerExposure.com
- CareerWomen.com
- Chronicle of Higher Education
- DiversitySearch.com
- GoogleJobs.com
- HERCjobs.org
- HigherEdJobs.com
- IMDiversity.com
- Indeed.com
- LinkedIn.com
- MBACareers.com
- Conference
- Personal Referral
- UBJobs.com
- Other
- * Do you have the ability to work in a 24×7 environment, therefore, working extended hours, holidays, or varied hours that may be required?
- Yes
- No
Documents Needed To Apply
Required Documents
- Cover Letter
- Resume
Optional Documents