IT Field Services Technician

Why CompuCom? (Overview)

Compucom Systems, Inc. provides end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

Compucom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following role: IT Field Service Technician.

In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians- that’s where you come in! Your role will include unparalleled technical support for an automotive dealership client, allowing them to experience the best support available within the industry.

What We Need & What You’ll Do (Responsibilities)

  • Paid Training.
  • Provide exceptional, daily, On-Site Customer Service interaction with high profile client executives.
  • Provide excellent time management and reporting skills
  • Be familiar with various operating systems (e.g. – Windows OS, OSX, Linux/Unix)
  • Manage triage, troubleshooting and resolution to client scope on IT equipment
  • Occasionally works at heights of 20′ to 25′, lift equipment training provided
  • Document efforts, issues and resolutions, close cases/tickets daily
  • Insight to PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment, MFDs, Tablets

Who You Are (Qualifications)

  • This role requires a minimum of 2+ years of IT support and field hardware break-fix experience.
  • A+ Certification or willing to obtain A+ certification within 90 days.
  • OEM Certifications (Dell/Lenovo Etc.)
  • Apple/Mac Experience
  • Imaging from Network and USB
  • Laptop/Desktop/Printer hardware and software support Experience
  • ServiceNOW experience
  • $23.00 to $25.00/Hr

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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