Salary: See Position Description
Location : Athens, GA
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 2023-1936
Department: Information Technology
Division: INFORMATION TECHNOLOGY (IT)
Opening Date: 08/17/2023
Closing Date: 8/30/2023 11:59 PM Eastern
Purpose & Job Related Requirements
REPORTS TO: IT Systems Coordinator
FLSA STATUS: Exempt – Computer Employee
CLASSIFICATION: Personnel System – Requires satisfactory completion of a six month probationary period.
SAFETY SENSITIVE: Subject to random drug testing per the Athens-Clarke County Drug and Alcohol Ordinance.}
PAY GRADE: Level I – 119 / $55,058, Level II – 121 / $60,701 Level III – 122 / $63,736
Purpose of Job
The purpose of this job is to ensure that the performance obligations of in-house computing systems are met. Duties and responsibilities include, but are not limited to: gathering and analyzing data in support of systems performance, managing hardware and software usage, configuring and deploying end user devices, responding to service desk calls, and training users.
Summary
As an IT GIS Analyst, you will apply analytical and problem-solving skills to identify, communicate, and resolve system issues. This position will handle the day-to-day systems administration of mapping applications and work with the user community to utilize all system functionality. The candidate will develop workflows and GIS modeling techniques to help automate repetitive tasking for normal business operations Esri environment’s geoprocessing tools for data and low-level geodatabase performance.
Other essential duties:
- Provide technical support and service to Public Safety personnel; perform quality control for GIS data, participate in developing, implementing, and modifying GIS software applications; and conduct research to identify technical solutions for application suitability.
- Aid in technical leadership as related to new applications, from strategic decision-making to project planning and execution.
- Maintains and administers the GIS database for the Tyler/New World Computer Aided Dispatch (CAD) and Tyler/New World Records Management System including the acquisition of data, development, modification, compliance and enhancement of the GIS system. This includes analysis, integration, systems testing, documentation, and system backups.
- Acts as a liaison between GIS users with ACCPD and UGAPD, other ACC departments, planning entities, systems developers, and consultants in the development, testing, implementation and review of systems, both existing and proposed.
Assists in the training of users of the GIS system and Tyler/New World CAD and RMS map.
Job Related Requirements
WORK SCHEDULE 8am-5pm M-F Occasional night & weekend
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC’s safe driving policy.
Minimum Training & Experience Required to Perform Essential Job Functions
Must possess a valid driver’s license.
Criminal fingerprint background check must indicate eligibility for access to sensitive public safety information such as GCIC records and other confidential departmental data which may reasonably be accessed during execution of IT duties.
AND
LEVEL I – Bachelor’s degree in computer science, information systems or a related field and one year of experience in one or more of the following areas in a multi-user environment required: Database Administration, Network Management, Desktop Management, Server Management, Virtual Environment Administration, Enterprise E-Mail Administration, Application Development, Security Management, Storage Area Network, Project Management, and/or Document Management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
LEVEL II – Bachelor’s degree in computer science, information management, information systems geographic information systems (GISA), mathematics, business administration or a related field and three years of experience in one or more of the following areas in a multi-user environment required: Database Administration, Network Management, Desktop Management, Server Management, Virtual Environment Administration, Enterprise E-Mail Administration, Application Development, Security Management, Storage Area Network, GIS Administration, Project Management, and/or Document Management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Must have one (1) or more entry-level IT certifications in any of the following: A+, Network+, Project+, Security+, Server+, CYSA+, ArcGIS Desktop Associate, Microsoft Beginner Level (any), Cisco CCST (cybersecurity or networking), or VMWare VCTA-DCV.
Extensive practical knowledge in importing data for use in reporting software, spreadsheets, graphs, and flow charts.
LEVEL III – Bachelor’s degree in computer science, information management, information systems geographic information systems (GISA), mathematics, business administration or a related field and five years of experience in one or more of the following areas in a multi-user environment required: Database Administration, Network Management, Desktop Management, Server Management, Virtual Environment Administration, Enterprise E-Mail Administration, Application Development, Security Management, Storage Area Network, GIS Administration, Project Management, and/or Document Management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Must have one (1) or more entry-level IT certifications in any of the following: A+, Network+, Project+, Security+, Server+, CYSA+, ArcGIS Desktop Associate, Microsoft Beginner Level (any), Cisco CCST (cybersecurity or networking), or VMWare VCTA-DCV).
Must have one (1) or more mid-level IT certifications in any of the following: CAPM, Cisco CCNA, Cisco CLACCM, Cisco CyberOps Associate, ArcGIS Developer Foundation, VMware vSphere Foundations, Professional VMware vSphere, or Microsoft Intermediate Level (any).
Extensive practical knowledge in importing data for use in reporting software, spreadsheets, graphs, and flow charts.
Essential Duties, Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Progressively responsible duties are assigned for Levels II, and III. See job descriptions for those assignments here.
Conducts basic systems analyses of manual and automated systems.
Monitors and ensures systems meet business and performance needs.
Performs system configurations, installations, and modifications to existing software.
Performs system configurations, installations, and modifications to new and existing hardware.
Provide technical assistance and troubleshooting for computer hardware, software, network and/or other related technology problems. Assists with problem and/or process identification, definition and resolution.
Consults with outside technical engineers when performing troubleshooting and problem solving activities as needed.
Designs and develops queries related to system and end user needs.
Trains users on new hardware devices and software.
Develops user documentation.
Assists with maintaining security access to computer system information and reviewing system/database tools for functionality, status, and applicability.
Maintains existing software programs and queries.
Provides on-call support services as assigned.
Participates in contact with vendors and technicians.
Tracks and documents time usage in monthly reports and bi-weekly time sheets.
Tracks hardware and software assets.
Performs other related duties as required.
When Assigned to GIS:Conducts system requirement analysis for new GIS applications and monitors application development using a system life cycle development methodology.
Monitors interdependent GIS map layers (map layers that more than one department depend on) for quality assurance (accuracy and timely maintenance).
Implements software and hardware standards to ensure that GIS related hardware and software is up-to-date and capable of meeting department needs.
Coordinates, plans and implements GIS system upgrades.
Ensures that GIS policies and standards are maintained.
Plans, reviews and recommends annual GIS budget.
Operates hardware and software related to GIS applications as necessary.When Assigned to Police GIS-CAD Mapping/RMS duties:Maintains and administers the GIS database for the Tyler/New World Computer Aided Dispatch (CAD) and Tyler/New World Records Management System including the acquisition of data, development, modification, compliance and enhancement of the GIS system. This includes analysis, integration, systems testing, documentation, and system backups.
Acts as a liaison between GIS users with ACCPD and UGAPD, other ACC departments, planning entities, systems developers, and consultants in the development, testing, implementation and review of systems, both existing and proposed.
Assists in the training of users of the GIS system and Tyler/New World CAD and RMS map.
Maintains up to date knowledge of the Tyler/New World systems and recommends enhancements.
Writes and develops specifications for the GIS database and application systems.
Troubleshoots problems and is accountable for the day-to-day database and technical support.
Assists in the implementation of GIS database application on a PC based network.
Maintains an operational understanding of the source data for theTyler/New World CAD and RMS map and the procedures for implementing map data into the map.
Adds new features or “layers” and other attributes to the map.
Conducts analysis on existing Tyler/New World GIS database systems and performs updates or modifications as required.
May provide recommendations for improvements to related policies, systems, processes and guidelines.
Performs other related work (including weather or extreme emergency duties) as required.
Performs other related duties as required.
Knowledge, Skills and Abilities
Knowledge of the policies, practices, procedures, and activities of the Athens-Clarke County Government and the operations and functions of the Information Technology Department.
Client/server and operating system experience within Microsoft environment.
Experience working in a switched and routed environment.
Knowledge of the following:
- Troubleshooting and resolving hardware, software and peripheral problems
- Current Microsoft operating systems
- Mobile operating systems (Android/Apple iOS, Windows).
- Mid-range and mainframe (iSeries/AS400, Unix)
- Systems analysis and design methods (problem definition, collection of data, establishing facts, drawing conclusions and making appropriate recommendations)
- Basic network knowledge: design topologies, protocol usage and troubleshooting
- Business Intelligence applications (SSRS, Crystal Reports, Cognos)Programming languages (including scripting, web, client/server, mainframe/midrange)
- Staying up to date with current technology trends and principles
- Project management principles
- Virtual environments (virtual desktop infrastructure, virtual application delivery, hypervisors)
- Database management
Knowledge of hardware and software utilized by Athens-Clarke County.
Knowledge of applicable legal policies, procedures, and methods as required in the performance of duties.
Knowledge of computer terminology.
Ability to communicate technical information to other personnel.
Ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to division, departmental and/or other governmental regulations.
Ability to comprehend and apply the regulations and procedures of the division and the department.
Ability to develop knowledge of the job functions and terminology used by personnel in other departments in order to understand and meet automation needs.
Ability to communicate and interact effectively with management, other IT staff members, vendors, and all groups involved in the activities of the Athens-Clarke County government.
Ability to assemble information and write reports and documents in a concise, clear, and effective manner.
Ability to plan, organize, and prioritize short and long term assignments and work activities.
Ability to use independent judgment in routine and non-routine situations.
Ability to perform mathematical calculations.
Ability to assist and instruct a wide variety of ACC government personnel in the proper and optimal use of available automation tools and systems. Has the ability to acquire, integrate, and apply new technical knowledge.
Supplemental Information
(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of machinery and equipment including computer equipment and tools for electronic and mechanical repairs. Must be able to use body members to work, move or carry objects or materials. This position requires: stooping, kneeling, crouching, climbing, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently. Physical demand requirements are at levels of those of medium work.
DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes giving / receiving assignments and/or directions to co-workers or assistants / from supervisors.
LANGUAGE ABILITY: Requires the ability to read a variety of computer documents, manuals, diagrams, reports, and informational documentation, directions, instructions, and methods and procedures. Requires the ability to prepare technical documentation, flow charts, system reports, purchase orders, correspondence, and other records, reports, and charts using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people and groups of people with poise, voice control, and confidence.
INTELLIGENCE: Requires the ability to learn and understand complex principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.
VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including computer, accounting, legal, and personnel terminology.
NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; utilize and determine percentages; interpret graphs; perform calculations involving variables, formulas, square roots, and polynomials.
FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with various computer equipment and tools.
MOTOR COORDINATION: Requires the ability to coordinate hands, fingers, and eyes accurately in using computer equipment and tools. Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates.
MANUAL DEXTERITY: Requires the ability to handle a variety of items such as screwdrivers, crimpers, strippers, line testing equipment, and other computer equipment and tools. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.
COLOR DISCRIMINATION: Requires the ability to differentiate between colors and shades of color.
INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under considerable stress when confronted with an emergency.
PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking – expressing or exchanging ideas by means of spoken words). (Hearing – perceiving nature of sounds by ear). Must be able to communicate via telephone, two-way radio.
Total compensation at the Unified Government includes a comprehensive set of benefits, a well established culture of wellness, and a secure retirement that set us apart as a stable Employer of Choice where you can serve and make a difference in the community.
As an Employer of Choice, we offer:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Group Accident insurance
- Critical Illness insurance
- Employer paid basic life insurance
- Contributory term life insurance
- Whole life insurance
- Employer Paid Short Term Disability
- Long Term Disability
- Employee Assistance Program
- Paid Time Off
- 13 paid holidays
- Employer Paid Pension Plan (10 years of service)
- Deferred Compensation Program with employer match
- Tuition Reimbursement Program
- Public Service Loan Forgiveness Employer – Federal Student Aid
- Robust Wellness Program – earn up to $175 per quarter for participation
- Employee Fitness Center – free for employees, spouse, and children 18+
- Free onsite health screenings (to include hearing, skin cancer, biometric screening, flu shots)
- Safety & Risk training and job related vaccinations
- Uniforms provided
- Ongoing Training Opportunities and Career Development – Government Wide Learning Management System
- Discount Admissions – ACCGov Parks, Georgia Aquarium
- Annual employee appreciation events
BENEFITS
WELLNESS
http://www.accgov.com/wellness
CAREER DEVELOPMENT
01
Which best describes your highest level of education?
- Some High School
- High School diploma or GED from an institution accredited by SACS
- Some education beyond high school
- Technical or Vocational Degree
- Associate Degree
- Bachelor’s Degree
- Master’s Degree
- Doctorate Degree
02
For any advanced degree, please select the field of study related to Information Technology or check no degree.
- No advanced degree
- Business Administration
- Computer Science
- Geographic Information Systems (GISA)
- Information Systems
- Information Management
- Mathematics
- Related field
- Unrelated field
03
If you checked related or unrelated field, please indicate the area of study or type N/A for no degree.
04
Do you possess a valid Driver’s License?
- Yes
- No
05
Please select the number of years of experience you have in one or more of the following areas in a multi-user environment: Database Administration, Network Management, Desktop Management, Server Management, Virtual Environment Administration, Enterprise E-Mail Administration, Application Development, Security Management, Storage Area Network, Project Management, GIS Administration and/or Document Management;
- none
- less than one
- one or more but less than two
- two or more but less than three
- three or more but less than five
- five or more but less than seven
- seven or more but less than nine
- nine or more but less than eleven
- eleven or more but less than thirteen
- thirteen or more but less than fifteen
- fifteen years or more
06
Please select all of the information technology certifications you have. If selected, you will be required to submit copies of your certificates. Copies may also be attached to this application.
- A+
- Network+
- Project+
- Secuirty+
- Server+
- CYSA+
- ArcGIS Desktop Associate
- Microsoft B)eginner Level (any
- Cisco CCST (cybersecurity or networking)
- VMWare VCTA-DCV
- CAPM
- Cisco CCNA
- Cisco CLACCM
- Cisco CyberOps Associate
- ArcGIS Developer Foundation
- VMWare vSphere Foundations
- Professional VMWare vSphere
- Microsoft Intermediate Level (any)
- None of the above
07
Please check below to acknowledge your awareness that to be eligible for this position, a criminal fingerprint background check must indicate eligibility for access to sensitive public safety information such as GCIC records and other confidential departmental data which may reasonably be accessed during execution of IT duties.
- I am aware of the above.
Required Question