Overview
Have you thought about Trustbridge?
Since 1978, Hospice of Palm Beach County, Hospice of Broward County and Hospice by the Sea have cared for 200,000 families in South Florida. These three hospices are now one branch of Trustbridge, a community nonprofit that provides support for families facing serious illness 24 hours a day. Our other services include palliative medicine, caregiver support and bereavement programs.
At Trustbridge, we consider our employees our greatest resource. Our appreciation is shown in many ways, including the wide range of comprehensive benefits we offer.
Trustbridge benefits include:
- Competitive salary
- Health, Dental, Vision, Life and Disability insurance
- 401K with employer contribution
- Tuition reimbursement
- Employee Assistance Program
- Flexible Spending Account
- Generous PTO package
Pay range: $18/hr. – $22/hr.
Responsibilities
Hours of operation: 8:30am – 5pm with weekday/weekend on-call rotation
JOB SUMMARY
- The function of the IT Help Desk Support Specialist is to provide first level support to the organizations users via phone and Email, as well as adding, updating and monitoring Help Desk tickets utilizing the Help Desk system.
- This is a support position, mainly providing telephone assistance.
Qualifications
A. Education/Regulatory Requirements:
o High school diploma Preferred
o MCP (Microsoft Certified Professional) preferred.
B. Skills:
o A minimum of 1 year of Technical School or Help Desk experience is preferred.
o Proficient in hardware and software troubleshooting.
o Knowledge of current software including MS Office 2010/2013, and Windows 7/8
C. Professional Requirements:
o Excellent communication skills; experience in dealing tactfully with a variety of people.
o Must be able to work equally well in a team environment as well as individually.
o Ability to prioritize work and meet deadlines.