As the IT Help Desk Supervisor, you will plan, coordinate, and direct computer-related activities within the organization. You will help determine the information technology goals of the organization and are responsible for implementing computer systems to meet company goals.
Having a dedicated location to work from home and be productive, free from distraction’s is a must!
Supervisory Responsibilities:
The IT Help Desk Supervisor should be able to successfully lead a team of IT help desk technicians to diagnose and resolve challenging problems quickly.
Duties/Responsibilities:
• Managing IT Vendors and Licensing.
• Managing System Audits.
• Managing the Help Desk Team.
• Enforcing policies relating to the following:
• Hardware management
• Access request and approvals
• Software Management
• Endpoint patching
• System auditing
• Help Desk policies
• onboarding/offboarding
• Managing information systems. (e.g. Google workspace, AD, Email, etc)
• Managing non-inhouse software deployments and specific in house legacy advantage deployments.
• Other duties as assigned.
Required Skills/Abilities:
• Strong organizational, communication, and customer service skills.
• Ability to manage a diverse team, spanning across multiple locations.
• Ability to multi-task and adapt to changes quickly.
• Ability to work in a team and communicate effectively.
• Understanding of support tools, technologies, and how they are used to provide services.
• Self-motivated with the ability to work in a fast-moving environment.
Education/Experience:
Required:
• Bachelor’s degree in engineering, computer science, or in the similar discipline
• Experience in the field of technical operations or as an IT technician is also required.
Preferred:
• Google Workspace experience.
• Experience with ticketing systems.
• IT related certifications.
• Systems administration experience.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
$60 – $70 a year
This is a salaried position with the pay range being 60k-70k
Awesome Benefits:
Amazing medical, dental, vision plans – with little or no cost to you
Generous Paid Time Off
11 Company Paid Holidays per year
Short-Term and Long-term Disability & company paid Life Insurance
401(k) Plan with generous Company Match (100% vesting from day 1)
Tuition Reimbursement Program
Company Overview:
Verisys transforms provider data, workforce data, and relationship management. More than 400 healthcare, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we’re the largest outsourced credentials verification organization in the United States. Since we’ve partnered with the most complex institutions in healthcare for decades, we can help organizations of any size discover their true potential.
At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business and our clients will be heard.
Verisys is an Equal Opportunity Employer. We encourage all qualified persons of every heritage, nation, gender, veteran, or disability status, age, religion or other protected status to apply.