Wachter’s greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is currently accepting applications for IT Help Desk Support in our Lenexa, KS office. This position will provide technical support to users by researching, answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Benefits package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Teladoc & TriaHealth
- Company-Matched 401K and IRA Retirement Savings
Requirements:
- Microsoft Certified Systems Engineer designation, preferred.
- 6 months to 2 years of experience working in a help desk environment.
- Flexibility to work a variety of shifts with minimal notice.
- Available to work regular overtime if needed.
- Proficiency with MAC and IOS computers.
- Excellent oral communication skills.
- Detail-oriented, especially when keeping notes on tickets.
- Highly organized to keep Help desk tickets in order
- Ability to diagnose and resolve basic computer technical issues.
Responsibilities:
- Manage Help Desk tickets in a timely manner.
- Respond to customer issues via phone, email, and computer chat, or in person.
- Provide customer assistance.
- Document customer interactions by keeping detailed notes on tickets.
- Run diagnostics to resolve customer-reported issues.
- Escalate issues to the next Tier with the next level of difficulty.
- Install, make changes, and repair computer hardware and software.
- Follow up with customers to ensure issues are resolved.
$48,000 – $65,000 a year
Based on qualifications and experience.
About:
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.