Job Description
Advance Possibility
Join Episource, a leading provider of risk-adjustment services, software, and solutions for health plans and medical groups.
Bring your superior customer service skills and aptitude for technical support to a flourishing company as Episource’s IT Help Desk Specialist.
This hybrid role will have you work primarily out of our Gardena, CA headquarters and remotely the rest of the time and may require periodic weekend work. The position reports to Episource’s IT Support Technician. These will be daytime hours, either 8 am-5 pm or 9 am-6 pm PST.
How you will make an impact at Episource:
- Leverage your passion for people. Provide superior technical support to Episource team members who request computer systems, software, and hardware assistance. Resolve queries and issues promptly and efficiently via telephone, email, chat, or remotely.
- Act as a customer advocate. With patience and empathy, walk our team members through and address their technical concerns, resolving them with the utmost care. Escalate any unresolved issues to the next level of support.
- Observe with an eye for improvement. Bring fresh ideas to our team and make recommendations to enhance our existing processes and work patterns.
- Serve as a computer SME. Maintain computer systems by installing, configuring, and troubleshooting hardware and software.
Here is how you will benefit as a valued member of our Expert Teams at Episource.
- Flex-first culture: company-provided equipment with virtual access when needed
- Career Development Opportunities
What you will bring to the Expert Teams at Episource:
- High school diploma or general equivalency
- Desktop Support Background
- Superior Interpersonal Skills
- Robust documentation and communication skills
- Proficiency in Adobe, BlueJeans, Windows 7, 8, and 10
- Networking Concepts Know-How
- Advanced Computer Proficiency: Microsoft Office and G Suite
- Advanced Self-direction and Proactivity
Here are the physical requirements for performing the IT Helpdesk Specialist role:
- Lift and carry up to 30 pounds at any given time safely and efficiently without putting your back and other muscles at risk
- The ability to use telephone or headset equipment in two-way communication circumstances
EPIC Core Values: Entrepreneurial, Positive, Integrity, Customer-focused
The embodiment of our EPIC Core Values defines our team member experience. We are proud to demonstrate and celebrate these values daily, and we showcase these to one another, our candidates and applicants, and our esteemed clients.
Expert Teams. Ingenious Technologies. Our journey started in 2006 with medical billing and coding services for physicians, then pivoted to HCC coding for payers. We’ve grown by learning and listening to clients. Fifteen years later, we are a platform company delivering insights and interventions using superior technology workflows.
Salary Rate: $26.50-$33/hour
Pay is based on several factors, including but not limited to education, work experience, certifications, location, and other relevant factors. This is Episource’s good faith and reasonable estimate of the compensation range for this position as of the time of posting.
Episource will require proof of COVID-19 vaccination for all patient-facing healthcare workers and client-facing employees.
Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.