Northwest Aerospace Technologies (“NAT”), a Safran Company, is the only EASA DOA Certified aircraft interior reconfiguration group in the United States. Focusing on commercial and military aircrafts, NAT provides first class services in design, engineering, quality, certification, and manufacturing for a variety of Blue Chip customers. We are seeking an IT Manager to join our facility.
The IT/IS Service Delivery Manager role provides leadership that encompasses a vast number of systems and data within Safran Cabin. Responsible for ensuring the team is meeting, exceeding infrastructure, and application support expectations through metrics management, business orientated support dashboards, and queue management processes. This position is a stakeholder-facing role and requires that you establish and manage expectations within the business and drive the achievement of those expectations to a high standard.
• Provide technical leadership and management for IT/IS operations team.
• Facilitate Incident, Request, Change and Escalation processes according to IT Service Management standards, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
• Proactively supervise the array of support queues assigned to the team.
• Ensure queue work items are prioritized and assigned based on severity and urgency according to IT and business evaluation, includes a multi-week backlog for each team member.
• Reviews ERP vendor support contracts to control costs and identify service improvement opportunities.
• Work with senior management to define business requirements and objectives for ERP projects.
• Be the principal consultant and an integral part of our Infor Syteline implementation team.
• Engage directly with business stakeholders analyze and document detailed system specifications to enhance business and manufacturing processes using the Infor Syteline products.
• Conducts individual and group training sessions
• Document application requirements, technical specifications, use-cases, and workflow processes.
Salary Range: $93,450 – $146,850
Travel specifictity
No travel required.
Additional description
Located in Everett, Washington, Safran Cabin NAT offers competitive salaries, recognition programs, comprehensive benefits, retirement plans with employer match, corporate university training courses, professional development programs, and more. We offer the opportunity for a rich and diverse career across over 300 job fields and international sites while our teams work to continuously develop their skills.
Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 10,000 employees at 39 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.
Candidate skills & requirements
Education:
• Bachelor’s Degree in appropriate field of study or equivalent work experience
Experience:
• Ability to lead project teams of various sizes and see them through to completion.
• 3-5 years of experience using Syteline
• 3-5 years of experience in a manufacturing environment
• 2-3 years of experience operating in a lead technical role and mentoring peers
• 2-3 years’ experience directly supervising technical staff
• Strong Knowledge and understanding of ServiceNow & ITSM
• Demonstrated success in IT project management
• Solid written and verbal communication skills
• Proven ability to solve problems creatively
• Excellent presentation skills
• Strong interpersonal skills and extremely resourceful
Other Skills:
• Effective oral and written communications skills
• Demonstrated ability to handle multiple projects and assignments with attention to detail
• Problem solving, well organized, detailed oriented and accurate.
• Solid grasp and knowledge of ITIL Processes.
Preferred Skill (Not Required):
• 3-5 years of experience using Syteline CSI (CloudSuite Industrial)
• Project Management Professional (PMP) certification preferred
• ITIL V3 (or above) foundation certification preferred
• 3-5 years working knowledge of Windows including Windows 10, 2016, 2020, Active Directory, Group Policy, etc
• 3-5+ years’ working knowledge of Virtualization and Network engineering
Safran Cabin NAT looks for service-oriented team players with strong interpersonal skills, the right attitude and adaptability to an innovative and evolving environment.
This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Safran Cabin NAT is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail hayley.bueser@safrangroup.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Annual salary
USD 93,450 – 146,850
Job location
Job location
North America, United States, Washington, Everett
City (-ies)
Everett
Applicant criteria
Minimum education level achieved
Bachelor’s Degree
Minimum experience level required
More than 8 years