Binny’s Beverage Depot is growing, and we need to supplement our IT Team. We are looking for an IT Level 1 Help Desk Technician to provide first level, hands-on technical support for Binny’s employees and systems.The position will be based in the Lincolnwood Corporate Office. The employee’s primary responsibility will be coverage of help desk calls and tickets.Training will be provided in the layout and operation of Point of Sale as well as Store System and Sales Order System, all of which are proprietary builds.
Examples of Assignments:
- Imaging and replacing of registers/satellite PCs
- Replacing other various computer components (battery backups, monitors, printers, etc.)
- Answering emergent level calls
- Triaging tickets using award winning software (FreshService)
- Problem-solving for customer service, handle a unique style of inquiries to challenge your problem-solving skillset
- Team-building assignments with other subsections of IT
Job Requirements
- Availability to work nights, weekends, holidays
- Good customer service skills and ability to professionally handle stressful situations
- Must be organized and able to handle multiple tasks simultaneously
- Some knowledge of PC hardware recommended
- Associates degree in an IT-related field or equivalent on-the-job experience
*Internal applicants must have 1 year of work experience with Binny’s and have no outstanding disciplinary or performance related issues.
Pay range for this position is $19.00+ hourly based on experience and credentials.
Binny’s offers a comprehensive benefits package including medical and dental insurance, a 401 (k) plan, educational reimbursement, PTO time, sick pay, paid holidays and an employee discount.