Salary : $83,256.00 – $109,224.00 Annually
Location : King County – Seattle – Downtown Business, WA
Job Type: Full Time – Permanent
Remote Employment: Flexible/Hybrid
Job Number: 23DOT-HQ-01341e
Department: Dept. of Transportation
Division: Headquarters
Opening Date: 06/27/2023
Closing Date: 7/11/2023 11:59 PM Pacific
Description
About WSDOT
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world’s longest floating bridge, and recently completed the world’s widest tunneling project.
The Opportunity
WSDOT is currently seeking a journey-level network and telecommunications engineer to support mission-critical IT telecom systems for Washington State Ferries (WSF) daily operations. The engineer will provide 24/7/365 support and coordinate the break-fix response. They will be responsible for supporting various systems and groups, serving as a subject matter expert for voice/video telecommunications. The position requires advanced technical knowledge in telephony models, Avaya IP Office, call center programming, and more. The engineer will handle voice systems planning, design, implementation, and maintenance across WSF facilities. They will research new technologies, propose implementation, and provide support for a secure enterprise environment. The engineer will be the primary decision maker for critical deployments, maintenance, and outage resolution, impacting revenue collection, security, and public safety. They will communicate effectively with stakeholders and recommend technical solutions.
What to Expect
Among the varied range of responsibilities held within this role, the IT Network & Telecommunications Administrator will:
- Administer IT voice systems and services throughout the Ferries Division.
- Program call features for WSF and WSDOT sites.
- Install, support, and maintain telecom technologies.
- Design and manage routing configurations.
- Be an expert in Avaya Call Management System solutions.
- Manage call recording systems and implement VoIP/SIP technologies.
- Support call/contact center programming and management.
- Ensure compliance with PCIDSS and cybersecurity standards.
- Manage vendor relations for POTS, Centrex, and telecom projects.
- Coordinate technical projects and communicate progress and needs.
Qualifications
To be considered for this opportunity, the following are required:
- Bachelor’s degree in telecommunications and system administration-related field (additional years of experience may substitute for the education requirement).
- Four (4) years of experience in a telecommunications and system administration-related field.
- Knowledge of Domain Name System, Dynamic Host Control Protocol, Trivial File Transfer Protocol, Hypertext Transfer Protocol, TCP/IP, Voice over Internet Protocol, and Session Initiation Protocol.
List of competencies:
- Familiarity and experience with testing methodologies and processes.
- Proven ability to interact with a diverse work group and customer base effectively and collaboratively.
- Demonstrated abilities:
- Retrieve, understand, and interpret highly technical electronic and written materials.
- Effectively and collaboratively interact with a diverse set of vendors, customers, and peers.
- Identify, analyze, and resolve complex system issues independently when appropriate.
- Communicate clearly and effectively in written and verbal form.
- Condense and effectively present technical information to management.
- Effectively handle multiple tasks and change priorities.
- Assess risk and apply appropriate precautions.
- Follow appropriate procedures when implementing changes.
- Manage project communication, quality, timelines, and deliverables.
It is preferred that qualified candidates also have the following:
- Advanced knowledge of Avaya voice systems.
- Experience with Public Cloud platforms.
- Working knowledge of IP Phones, SIP Phones, and Call Centers.
- Working knowledge of Backup and Recovery processes and procedures.
Important Notes
- The salary range listed includes the legislative-approved general wage increase of 4%, effective on July 1, 2023.
- The salary listed includes the legislative-approved 5% salary premium for positions in King County.
- This recruitment may also be used to fill additional positions per business needs.
- This position offers flexible/hybrid remote work options.
- For this job, the candidate must be able to offer on-call assistance outside of regular work hours and be able to reach WSF HQ within two hours without any special arrangements.
- To promptly attend field support calls at any of the WSF locations, it is essential to have the legal ability to operate a motor vehicle in Washington State.
- For this role, one must possess the capacity to lift or carry objects weighing up to 35 pounds.
- To be eligible for this position, it is necessary to acquire and uphold a valid TWIC certification.
- Occasional travel is necessary for this position, which may include overnight stays.
- Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- WSDOT does not use the E-Verify system. For more information, please visit www.uscis.gov
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code.
Why WSDOT
- Work-Life Balance – We are committed to ensuring that our staff experiences the reward of public service while sustaining a routine that suits each individual’s lifestyle. Employees in this position enjoy a standard daytime schedule, working Monday-Friday only, with weekends off.
- Paid Leave – In addition to 12 paid holidays, full-time employees earn a minimum of 14 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and federal student loan forgiveness eligibility.
- Plan For Your Future – WSDOT offers a comprehensive benefits package that includes various healthcare options. Employees also have their choice of state retirement programs and much more. Go to for more information.
Check out this video to learn more:
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine your salary. Therefore, the “Work Experience” portion of the application must be completed in as much detail as possible.
To be considered for this opportunity, please include the following with your online application:
- An attached Resume outlines (in reverse chronological order) your experience to date.
- An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; it does not require an additional attachment.
Please click the “APPLY” button to proceed. Note that you will be prompted to sign in or create an account. This step is required to apply for this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment where all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process or needing this job announcement in an alternative format may contact the listed Recruiter.
Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Yasmin Munoz, at Please be sure to reference 23DOT-HQ-01341e in the subject line.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems’ web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Please select the response that best describes your highest level of completed education.
- I have a master’s degree or higher in telecommunications and system administration-related fields.
- I have a bachelor’s degree in telecommunications and system administration-related fields.
- I have an associate degree in telecommunications and system administration-related fields.
- I have a high school diploma or equivalent.
- None of the above.
02
If you indicated completion of an associate degree or higher, please list your degree and field of study. Otherwise, type N/A.
03
Please select the response that best describes your total years of experience in telecommunications and system administration-related fields.
- I have over ten (10) years of this experience.
- I have 9 – 10 years of this experience.
- I have 8 – 9 years of this experience.
- I have 7 – 8 years of this experience.
- I have 6 – 7 years of this experience.
- I have 5 – 6 years of this experience.
- I have 4 – 5 years of this experience.
- I have 3 – 4 years of this experience.
- I have 2 – 3 years of this experience.
- I have 1 – 2 years of this experience.
- I have less than one (1) year of this experience.
- I do not have this experience.
04
Please provide detail on your experience in telecommunications and system administration-related fields. Please provide examples of technologies and platforms you have managed or administered. If you do not have this, please type N/A.
05
Do you have a valid driver’s license?
- Yes
- No
06
Can you provide on-call assistance outside of regular work hours and reach WSF HQ within two hours without any special arrangements?
- Yes
- No
07
Are you able to lift or carry objects weighing up to 35 pounds?
- Yes
- No
08
Are you able to acquire and uphold a valid TWIC certification?
- Yes
- No
09
Would it be possible for you to travel for this position, including overnight stays on occasion?
- Yes
- No
10
Please choose the platform(s) that you have prior experience with. (Select all that apply):
- Experience with Avaya voice systems.
- Experience with IP Phones, SIP Phones, and Call Centers.
- Experience with Public Cloud platforms.
- Experience with Backup and Recovery processes and procedures.
11
How did you learn of this employment opportunity?
- Indeed
- Direct Email Notification
- WSDOT social media (Twitter, Facebook, YouTube, etc)
- Career Fair
- Monster
- WorkSource
- Handshake
- AASHTO
- NACTO
- COMTO
- APWA
- “NOW HIRING” banner/sign
- Radio advertisement
- WSDOT Employment Site
- Careers.wa.gov
- governmentjobs.com
- Other (specify below)
12
If you selected ‘Other’ on the previous question, please specify how you learned of this employment opportunity in the space provided:
Required Question