Position Title: IT Operations Supervisor
FT/PT: FT
Location: Knapp Center 3145 W Pratt Blvd, Chicago, IL 60645
JCFS Chicago strives to enhance social-emotional well-being for adults, children, teens, and families as well as maximize potential for people with disabilities. Our mission is to provide help, healing, and caring services infused with Jewish values to strengthen lives in our community.
Position Description:
The IT Operations Supervisor supports agency staff in their use of technology and is involved in a broad range of hardware, software, network, and app integration. This person is responsible for supervision of staff and coordination of 3rd party vendor services. This person will:
- Coordinate agency IT support resources, including 3rd party providers, internal staff, and partner organization’s IT staff, to provide prompt and efficient technical support.
- Supervise and mentor IT operations staff and improve the department’s customer service presence.
- Identify and initiate resolutions to users’ technology-related problems and concerns.
Requirements:
- High school diploma with some college-level coursework, required.
- 5+ years of related work experience and 1+ year of supervisory/team leadership experience, required.
Job Category: Non Union
What you’ll love about us:
- Time off: Paid time off varies by position – can include vacation days, sick days, paid federal holidays, and paid Jewish holidays.
- Benefits: Medical, dental, and vision insurance. 401(k) with base contribution and match. Additional health and wellness benefits, financial benefits, professional training, tuition reimbursement, 6 weeks paid parental leave, and much more.
- Hybrid work environment
- Compensation: the minimum compensation for this position is $58,500
JCFS Chicago is an Equal Opportunity Employer/Minority/Female/Disability/Veteran. JCFS Chicago provides a reasonable accommodation to those who need assistance in completing this application. JCFS Chicago is committed to serving the needs of the diverse Chicago metropolitan area. Accredited by COA, Charter member of CWLA, licensed by DCFS.