Job Summary:
The Department of Radiology, University of Wisconsin – Madison, School of Medicine & Public Health is seeking an IT Help Desk Professional to support the computer needs of the clinical and research faculty, academic staff, researchers, clinical staff and administrative staff. The department collaborates with numerous external IT groups including those of other UW School of Medicine and Public Health IT departments, UW Health Information Services and the UW-Madison Department of Information Technology (DoIT).
This position will report to the User Support Supervisor and take direction from the IT Director and the vice chair of informatics.
SMPH is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.
Responsibilities:
Provides multidisciplinary information technology (IT) services to support complex IT functionality according to work unit or program’s business goals and objectives.
- 20% Answers complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access
- 30% Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs
- 20% May design and execute the implementation of complex technology systems and services
- 10% Researches potential technology purchases and makes recommendations according to work unit business needs and requests
- 5% Ensures confidentiality of patient data, research data, e-mail and other working documents is maintained
- 15% Advise, consult with, and determine technology software needs of the faculty, researchers and staff, execute purchases and deploy chosen solutions
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Preferred
Bachelor’s Degree
Qualifications:
Required:
– Effectively communicates complex problems and solutions to people of varying technical skill levels
– Advanced troubleshooting capability for hardware and software problems
– Advanced computer knowledge & experience with both PC and Mac computers.
– Familiarity with common office applications, like the Microsoft365 suite and the Adobe suite
– Works independently as well as collaboratively, maintaining excellent communication
– Ability to handle multiple goals with a variety of priorities
Preferred:
Applicants who meet the preferred qualifications will be given priority
– Familiarity with iOS or Android mobile devices
– Experience with video editing or lecture capturing software
– Experience supporting hybrid meetings and conference room user audiovisual (a/v) needs
– Experience with endpoint management tools such as Workspace One
– Scripting in PowerShell or other scripting tools
– Experience with desktop automated imaging systems, remote hardware and software management, and centralized inventory
– Experience with user education, training and creating support documentation
– Prior experience in a customer service position highly desirable
Work Type:
Full or Part Time: 75% – 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $65,000 ANNUAL (12 months)
Depending on Qualifications
Salary is negotiable and will be based on experience and skills. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.
Additional Information:
The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. University sponsorship is not available for this position.
The selected candidate will be required to pass an initial criminal and/or caregiver background check.
How to Apply:
To apply for this position, please click on the “Apply Now” button. You will be asked to upload a resume and cover letter as a part of the application process. Please ensure that the resume and cover letter address how you meet the minimum/preferred qualifications for the position.
Contact:
Heather Heimbecker
hheimbecker@uwhealth.org
608-263-9159
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
IT Professional III(IT082)
Department(s):
A53-MEDICAL SCHOOL/RADIOLOGY/RADIOLOGY
Employment Class:
Academic Staff-Renewable
Job Number:
276478-AS
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Applications Open: Mar 30 2023 Central Daylight Time
Applications Close: Apr 23 2023 11:55 PM Central Daylight Time