PRIMARY JOB RESPONSIBILITIES:
- Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely.
- Troubleshoot system failures, debugging, and repair as well as analyze technical grievances, providing suitable solutions and/or restore required functionality.
- Staging, deployment, and reclamation of various technological equipment (workstations, routers, printers, etc.)
- Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration
- Provide end user orientation and guidance for operation of new software and computer equipment.
- Organize and schedule routine maintenance/upgrades, working with end user timelines.
- Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements.
- Respond to emergency situations afterhours on a rotational basis.
- Various other duties as requested by management.
EDUCATION & EXPERIENCE REQUIREMENTS:
- Degree or BScs/BAs in Computer Science, engineering, or equivalent work experience
- 2+ years proven experience as IT Technician or similar role
PREFERRED SKILLS/ABILITIES:
- Excellent interpersonal, verbal, and written communication skills
- Excellent diagnostic and problem-solving skills
- Good knowledge of internet security and data privacy principles
- Active Directory administration, including object and NTFS security management.
- Skilled in the use of MS Windows (10) and Office 365 (Word, Excel, Outlook, PowerPoint)
- Strong understanding of networks and experience with LAN/WAN networks
- Ability to travel to remote locations as required.
- Willingness to work in conditions requiring physical exertion, including lifting up to 35lbs, kneeling/crouching, accessing hard to reach areas, and exposure to the elements.
- Must be able to work under pressure, to multi-task, and meet deadlines.
- Exceptional organizational and time-management skills
- Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Benefits and Pay:
- Paid Company Holidays
- Paid Time Off
- We provide paid sick leave as required by Colorado’s Healthy Families and Workplaces Act.
- Medical, Dental, Vision, FSA/HSA, Short Term/Long Term Disability, 401K with matching contribution.
- Salary $28 – $35 hourly, dependent on experience, qualifications, and competencies.