Salary : $5,246.80 – $6,302.40 Monthly
Location : City Hall: 129 N. 2nd St. Yakima, WA
Job Type: Full-time
Department: Admin/City Management
Division: IT Services
Opening Date: 08/29/2023
Closing Date: 9/11/2023 4:00 PM Pacific
Bargaining Unit: AFSCME – Municipal
Initial candidate eligibility is based on the job application and any accompanying documentation. It is the responsibility of the applicant to provide sufficient information and details within the body of the application (education and work experience sections) to permit the City of Yakima to properly evaluate the candidate’s qualification, abilities and experience as it relates to the requirements of the position. Additional required documents must be attached. Resumes are not accepted in lieu of application fields.
Overview and Minimum Class Requirements
MINIMUM REQUIREMENTS:
High school diploma or GED and two (2) years progressively responsible experience in business/corporate website development. Vocational, Associate, Bachelor’s degree or education towards a degree/certification in computer science, application development, or a related field from an accredited college or university may substitute for the required experience on a month-to-month basis. Bachelor’s degree in business, public administration, or a related field from an accredited college or university may substitute for one (1) year of experience.
Experience with websites within the State of Washington is preferred.
Candidates must be able to pass a background investigation regarding applicant’s aptitude, character, judgment, credit, driving record and criminal history.
LICENSES, REGISTRATION AND CERTIFICATES:
Must possess and maintain a valid Washington State Driver’s License.
Job Summary
Under general supervision of the Information Technology (IT) Services Manager or designee, will assist in the development and maintenance of City web-based services; implements and analyzes program effectiveness; coordinates the collection and analysis of data and other information. Works to ensure website offers modern functionality and is esthetically pleasing and user friendly. Supports monitoring efforts and works in compliance with local, state and federal standards, rules, regulations and requirements.
Essential Functions
Assists in creation and documentation of procedures and protocols for the ongoing development and maintenance of the City website, web-related services and Intranet. Consults with departments, divisions, consumers and users to troubleshoots issues, concerns and requests. Provides technical support and training on web development, privacy and security. Assists in planning, designing, development and consistency of website and its content.
Supports other IT employees in identifying website consumer and user needs; develops, prioritizes, plans, facilitates and evaluates projects and related work activities to address needs. Prepares plans and/or presents materials of a technical nature at meetings that include personnel unfamiliar with technical processes, procedures and jargon. Contributes to ensuring user groups are updated timely on projects, timelines, budget status and changes.
Coordinates data content to web-compatible format including maps, photographs and images. Works to ensure ease of website navigation through web architectural design.
Troubleshoots problems with servers and software; coordinates with network personnel on hardware and software issues affecting website functionality. Acts as a resource and provides guidance/information to other staff on web-related issues and service; provides technical support or direction; facilitates problem resolution. May assist, train, mentor and/or oversee work of team members and subordinate staff as appropriate.
Monitors web logs and traffic to optimize navigation and server performance. Monitors, interprets, assesses and ensures compliance with local, state and federal laws, rules and regulations.
Documents activities and resource demands; researches, analyzes and makes recommendation regarding website design, upgrades and security. Researches, retrieves, updates and analyzes complex information and data. Formulates related reports including conclusions and recommendations including possible ramifications. Communicates findings and recommendations as needed. Completes required documents to procure contract services: locates, completes and utilizes grants in meeting program objectives.
Monitors and works to ensure compliance with grant and contract requirements. Works effectively with vendors regarding website development, security and other matters as needed. Works efficiently, professionally and cooperatively with internal and/or external customers, including but not limited to, financial, legal, human resources and public relations personnel regarding web-based services such as grant compliance, financial transactions processed through the website, records retention and other legal requirements and related internal control issues. Initiates, develops and maintains positive long-term working relationships with grantors, vendors, contractors, regulatory agencies and co-workers.
May discuss website functionality with community users and provide training and assistance to internal and external users to ease accessibility and utilization of website and to facilitate consumer understanding of municipal processes.
May provide input for the development of annual budget needs for assigned areas of responsibility.
Assists with creating, updating, and communicating policies, tasks, workflows and systems as assigned.
May provide back-up for and/or assist other IT Services personnel.
Contributes to the effectiveness of the IT Services Division and the administration of City government by fostering and mentoring an attitude among staff that encourages cooperation and coordination of efforts, productive time management, and efficient use of resources. Provides continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide exceptional customer service to internal and external customers.
Requires regular and reliable attendance.
Performs other related duties as assigned.
Major Worker Characteristics
Knowledge of: organizational needs; services; website design and management; development software including PHP, WordPress, JavaScript and others as may be needed; principles of project planning coordination and leadership; time management; project coordination; coaching, counseling and motivation; group dynamics; and, program and process evaluation.
Knowledge of: web development, technologies and server platforms; IIS, Apache, REST, HTML, XHTML, CSS; and, web services design principles including cross browser and platform compatibility; accessibility; and, user interface design, information architecture and site optimization. Knowledge of: related software; editing and publishing techniques including photo editing; web compatible file and image formats; and, image manipulation and editing techniques.
Knowledge of applicable federal, state and city laws and ordinances, and City of Yakima policies and procedures. Knowledge of best principles and techniques of workflow and systems analysis; record keeping systems, processes, and practices; municipal records retention procedures, and techniques. Demonstrates knowledge and sound judgement with regard to public disclosure, and confidentiality standards.
Strong working knowledge of: computer spreadsheets; databases; industry applications; Microsoft Office Suite including Excel; and office equipment; professional office procedures and practices. Ability to operate standard office equipment including but not limited to: computer, fax/scanner/copy machine, telephone etc.
Knowledge of techniques and strategies for dissemination of complex and/or technical written and verbal information to a wide range of individuals, including but not limited to managers, staff, government officials, public and members of the public.
Must be able to communicate clearly and effectively, with employees, members of the public representing diverse education and background, and with officials at all levels of government, utilizing well-developed communication skills, both written and oral, with appropriate use of business English including but not limited to correct grammar, vocabulary, letter composition, editing, spelling, and punctuation.
Ability to understand and execute complex oral or written instructions; apply extensive or obscure guidelines to a wide variety of work situations; lead and coordinate the development, coordination and completion of plans, programs and initiatives; clearly and concisely present complex information in both written and verbal formats to people with different technical knowledge and expertise. Must possess the ability to make informative and persuasive presentations to individuals and groups, and participate in public meetings. Must routinely and regularly maintain confidentiality and discretion through all forms of communication.
Ability to configure, maintain and develop applications in various environments; to perform a variety of mathematical computations with ability to read, interpret and analyze complex and technical documents, manuals specifications and reference materials, and to translate analysis into recommendations or reports. Ability to read, research, interpret, apply and explain applicable codes, rules, regulations, policies, and/or procedures. Must possess ability to identify, define and analyze, complex problems and data; establish facts; draw valid conclusions; and implement solutions.
Ability to work independently with self-direction and limited direction or oversight; maintain sustained attention to detail, formulate goals, and work under timeline pressures; prioritize workloads; manage multiple tasks with competing deadlines; handle stressful situations, and complete work quickly and accurately while managing multiple interruptions. Excellent analytical and organizational skills are essential. Must possess ability to quickly adapt to changing priorities and demands.
Ability to establish, facilitate, and maintain effective working relationships with vendors, grantors, other employees, public officials, other government agencies, and members of the public; to consistently demonstrate tact, diplomacy, and respect to individuals, groups and organizations representing a wide diversity of ethnicities, cultures, opinions, and beliefs; train, coach, mentor, plan, organize, and evaluate the work of subordinate staff; provide leadership and constructive feedback to subordinates; develop and implement modern auditing and accountability methods, procedures, forms and records; demonstrate a willingness to complete a wide variety of tasks as needed with minimal direction or oversight; facilitate and lead cohesive, positive and highly productive work teams with a customer service focus. Ability to positively receive feedback and take direction is essential.
Ability to work cooperatively as a supportive team member and adhere to the department’s values including, but not limited to: customer focused, teamwork, positive communication, and accountability in a punctual, regular and reliable manner.
Ability to maintain annual training requirements of the position, including but not limited to City mandatory training requirements.
Ability to work extended hours as necessary. to carry out the responsibilities and functions of the position.
PHYSICAL DEMANDS:
Work is primarily performed in an office environment while sitting or standing at a desk or computer terminal for extended periods of time. Constant use of both hands in reaching/handling/grasping/ keyboarding and other fine motor skills manipulation while performing duties operating computers, objects, tools or controls and while reaching with hands and arms. Occasionally may lift and carry items weighing up to 25 pounds. Occasionally needs to move around office to access file cabinets, office machinery, to consult or assist others, or other reasons. Occasionally ascends/descends stairs and ladders while maintaining balance. Continuous use of senses including: feeling; talking; hearing; and, seeing while performing duties and communicating with co-workers, general public, and completing all tasks as assigned. Must be able to distinguish color and maintain long-term and short-term memory to retain and utilize complex/detailed information. Requires stooping, bending, reaching, pulling, lifting, sitting and driving a motor vehicle. May work outside, in remote locations or in noisy work area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
UNUSUAL WORKING CONDITIONS:
May carry a cell phone, mobile computing and/or paging devices and respond to problems and issues during non-work hours. May serve in an on-call status as needed which may limit social and travel activities. Works closely with public safety departments and will be exposed to highly confidential, sensitive and possibly disturbing information.
The City of Yakima is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Yakima is a premier employer in the Yakima Valley with extensive opportunities for training and growth. The City offers a competitive benefit package including:
- Comprehensive medical, dental and vision coverage
- FREE healthcare clinic!
- WA State PERS pension plan
- 1% contribution to a 457 deferred compensation plan
- Leave accruals:
- Vacation – Starting at 7.67 hours/month
- Sick – 8 hours/month
- Personal holiday – 2 days
- Observed holiday – 11 holidays
- Up to 5% bilingual/biliterate English/Spanish special pay
- Life Insurance
- Much more!
The pay range listed for this position is establish through the City of Yakima’s Master Pay Ordinance in accordance with the Municipal Code and/or the applicable collective bargaining agreement. New employees generally start at step A with progression through the steps based on merit and successful performance evaluation.
City of Yakima employees are paid and accrue benefits on a monthly basis.
This position is covered by the AFSCME Municipal collective bargaing unit.
Temporary employees are not covered by collective bargaining.
01
Did you clearly document your work history in the Work Experience section of your application including dates, titles and duties for each position/classification held?
- Yes
- No
02
What is your highest level of education?
- High School diploma/GED
- Some College
- Associates Degree
- Bachelors Degree
- Masters Degree
- Technical/Trade Certification
- None of the above
03
Do you possess a Bachelor’s degree in business, public administration, or a related field from an accredited college or university?
- Yes
- No
04
Do you possess a Vocational, Associate, Bachelor’s degree or education towards a degree/certification in computer science, application development, or a related field from an accredited college or university?
- Yes
- No
05
If you answered Yes in question 4, provide a short description of the vocational certification program(s) attended including, certification/program title, dates attended (months/years), hours per month, and any certification acquired.
06
How much progressively responsible experience in business/corporate website development do you possess?
- None
- Less than 1 year
- At least 1 year and less than 2 years
- At least 2 years
07
If you have the experience above, enter here the name(s) of the employer(s) and your job title(s). (Be sure application clearly outlines your job duties and lists both the months and years of experience in each position.)
08
Do you have experience with websites within the State of WA?
- Yes
- No
09
Please describe particular skills, experience or training which you believe BEST qualifies you for this position.
Required Question