USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
Find out more at: www.gouspack.com
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
The IT Support Specialist position is responsible for Level 1 IT support, ticket triage, device support including but not limited to user account administration, PC and minor field device repairs, IT asset record maintenance, data usage monitoring, provisioning and configuration of devices.
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties and Responsibilities:
- Monitor help desk tickets, resolving all Level 1 tickets and escalating / assigning remaining tickets appropriately.
- Provisioning user new accounts, hardware and field devices in a timely manner.
- Back Office App support for MS Office, Citrix, QuickBase, system backups, etc.
- Ensure assets function properly for field usage.
- Utilization of MDM tools for device provisioning and software upgrades.
- Monitoring data usage of field allocated devices.
- Maintain asset inventory records.
- Cell Phone Support for field personnel.
- Facilitate device repairs with external companies.
- Facility Support Assistance.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Be detail oriented and able to accurately document problem diagnosis and resolution.
- Comfortable working with fine tools performing minor mobile device repair.
- Should have knowledge supporting the following applications and technologies in a fast-paced environment:
- Familiarity with Mobile Device Operating Systems (Windows Mobile, Android, iOS)
- Microsoft Office Application Suites (2003, 2007, 2010)
- Microsoft Server and OS Technologies (Server 2003, 2008, MSSQL, Windows 7, Windows 8.1)
- Symantec Application Technologies (SEP, SAV, BackupExec)
- Active Directory, E-Mail, Exchange, Telephony Administration
- Remote Support Applications (showmypc, TeamViewer, etc)
- Ability to effectively solve problems.
- Ability to effectively communicate verbally and in writing at all levels of the organization.
- Ability to work overtime as necessary.
- Able to lift up to 50 pounds on occasion.
Education, Experience, Certificates, and Licenses:
- High school diploma or equivalent.
- Experience with MDM tools are desirable.
- 2-5 years of previous IT experience supporting users in multi-location environments.
- Six Sigma Green Belt Certification preferred.
- 2-5 years supporting Microsoft IT technologies.
Shift Days: Monday-Friday
Shift Hours: 8:00AM-4:30PM or 9:00AM-5:30PM(Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: from $21.75 per hour (Dependent upon experience level.)
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by adaptability – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead of change. It’s about pushing for new ways and new answers and achieving things never thought possible.
Driven by responsiveness – We’re driven to react more quickly and respond smarter. For us it’s about putting intuition into action. It’s about thinking ahead. It’s about seeing first, solving better, and doing what it takes to sustain success.
Driven by respect – We’re driven by trust, transparency, and empathy. We put ourselves in others’ shoes and treat them the way we want to be treated ourselves. To us, courtesy is critical, and professionalism is paramount. Mutual respect is mutually beneficial. We see it. We believe it. We live it – every day.
If you’d like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: recruiting@gouspack.com