Are you looking for a fast-paced working environment with a tight-knit, fun-loving company culture? Are you interested in a company that will help advance your career and help you unleash your awesome potential? Would you like to work for one of Orange County Business Journal’s “Best Places to Work” and Inc. 5000’s “Fastest Growing Private Companies”? If any of this applies to you, keep reading!
Who we are:
At TechMD an ICS Company, we believe in:
• Investing in others
• Doing IT right and doing IT better
• Staying positive and having fun
TechMD, an ICS company is an award-winning IT services firm that specializes in managed IT services, managed cybersecurity, cloud solutions, and strategic IT consulting. We have a long tradition of investing in our people, because we think that an effective company is built on empowering people to be leaders, providing opportunities for personal and career growth, and fostering a hard-working but fun-loving environment.
We are looking for someone who is a good fit for our hard-working, ambitious, client-driven team. If that sounds good to you, please see below and fill out the application. In your cover letter, please tell us why you want to work for us, based on our video.
(WE DO NOT ACCEPT RESUMES VIA EMAIL. PLEASE SEE THE INSTRUCTIONS BELOW. NO PHONE CALLS PLEASE.)
What we are looking for:
TechMD is looking for a smart, capable, and all-around enjoyable IT Systems Specialist II
The IT Support Specialist 2 is responsible for handling second level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, cloud services and vendor specific hardware and software.
- First to respond to complex inbound service tickets
- Work on service requests escalated by peers and service desk dispatcher
- Second level IT Support relating to technical issues involving Microsoft’s core cloud, business applications and operating systems.
- Train and mentor IT Support Specialists and Systems Support Specialist 1s and assist them with their work
- Advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Requirements
- 3 years of MSP or related experience
- Preferably, one of the following: A+ , Network +, MSCA, Associates Degree or Bachelors Degree in Computer science or similarly related field
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Ability to work in a team and communicate effectively.
- Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests that require higher level support.
- Responsible for entering time and expenses in ConnectWise as they occur.
- Enter all work as service tickets in ConnectWise.
- The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Benefits:
- Competitive salary based on experience and qualifications.
- Health, vision, and dental benefits
- 401k with Company match
- Employer paid Life Insurance and Short Term Disability
- Full on the job training & support.
- Fun working environment and culture.
- Great opportunity for advancement.
Salary Description
$20-$30 an hour