The Company
Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple disease states. Based in Silicon Valley and backed by well-known institutional investors, our incredibly talented team of 150+ engineers, innovators and industry leaders brings years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics & Hansen.
Responsibilities:
- Problem diagnostics, fault analysis and repair across various devices, including computers, monitors, conference equipment, printers, wireless access points, badge access systems, and security cameras.
- Onboarding / offboarding (accounts creation/termination, hardware/software setup, introduction to company policies and rules)
- Equipment purchasing/tracking/maintenance.
- Training end-users on hardware functionality and software programs.
- Systems asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Help IT lead and other teams with projects
- Provide Tier 1 desktop support, both onsite and remote, in the following areas:
- Windows Operating Systems
- Desktop computers and laptops, hardware setup/maintenance, OS imaging, upgrades, patching
- Network and local printers
- Monitor helpdesk tickets
- Assist users with password-related issues
- Assist users with badge access
Requirements:
- Exceptional interpersonal and communication skills.
- A bachelor’s degree in computer science, information technology, or similar.
- 1-3 years of experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of OS, computer hardware, and software.
- Basic knowledge of networks.
- Ability to determine IT needs and train end-users.
- Experience in documenting processes and monitoring performance metrics.
$36 – $54 an hour
Consistent with applicable laws, an employee’s pay within this range is based on a number of factors which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Noah Medical reserves the right to modify this range as needed. Please note that the aforementioned range is only one component of the position’s total compensation package. In addition, this position may be eligible for bonuses, stock and employee benefits including but not limited to PTO, paid holidays, health insurance, dental & vision insurance, life & disability insurance and a 401k plan. Additional details on the compensation package and employee benefits offerings will be provided to candidates during the interview process.
Noah Medical is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, age, genetic information, physical or mental disability, marital or protected military or veteran status, or any other consideration made unlawful by federal, state or local laws.
To all recruitment agencies: Noah Medical does not accept unsolicited 3rd party agency resumes. Please do not forward resumes to any Noah Medical employees. Noah Medical is not responsible for any fees related to unsolicited resumes and we will not pay fees to any third-party agency or company that does not have a signed agreement with Noah Medical.