Salary: $83,596.73 – $121,077.57 Annually
Location : Tacoma, WA
Job Type: Career Service – Full Time
Remote Employment: Flexible/Hybrid
Job Number: 23-00443
Department: Information Technology
Division: IT-Infrastructure & Operations
Opening Date: 06/14/2023
Description
First consideration will be given to candidates who apply before 6/16/2023.
Position Summary
Why It’s a Great Opportunity:
This is a fantastic opportunity for you to provide key contributions to the team of IT professionals delivering critical services to Pierce County operations and services to our residents. Your area of focus will include team assignments within the Client Services Endpoint Management Team. You will be instrumental in our mission to implement, maintain, and manage endpoint services and solutions that significantly impact County business processes.
This is a great role for you, an IT professional with exceptional customer service and communication skills who loves variety. With this role, you will have the opportunity to provide direct consulting and technical support to assigned IT clients in Pierce County and partner agencies.
Why It’s a Great Department:
The IT Division has an excellent reputation as an employer committed to providing top-notch service. We are a national leader in delivering public services through innovation. Our diverse technology solutions are all supported by a robust hybrid infrastructure of on-premises and cloud-based solutions and a secure network. We are a team that believes in a positive, collaborative team focused approach where we support one another and the work we do. So, the work you do in this division matters. Critical and valuable Pierce County public services are provided through and supported by the technologies built, operated, and maintained by the Finance – IT Division.
How to be Successful in the Role:
This team is looking for quick thinking multi taskers and problem solvers who love learning. You should be collaborative, team oriented, and has technical curiosity. You should be comfortable using independent judgement and taking initiative while working closely alongside other members of the IT Client Technology Services team and with our partners throughout the organization. This role will have you use your excellent communication and strong troubleshooting skills with a wide variety of County staff, IT leadership, elected officials, and internal and external customers while delivering technical information and direct support in common, everyday language both verbally and in writing.
Your Future in this Role
With our continuous learning mindset and employee development focus, you can expect to learn and grow daily both technically and professionally. You will gain an understanding of system architectures, cyber security frameworks, and all system standards used by Pierce County. This position is part of an IT Systems Engineer series which offers a great foundation for future positions within IT and Pierce County.
Core Daily Responsibilities:
- Provide consultation and support for customer departments regarding computing solutions, client-oriented technology project implementations, technology budgets, relocation services, and user application productivity including meeting training needs.
- Provide operational support for a variety of user service platforms including handheld, desktop, workstation, and laptop hardware, associated operating systems and application software.
- Working within and alongside the IT Client Technology Services team for engineering, deploying, and supporting solutions that meet end user business system requirements.
A classification description with a more detailed list of essential function can be found
Qualifications
Minimum Requirements:
- Bachelor’s Degree in information technology, computer sciences, business, public administration, or related field AND
- Four or more years of information technology experience required.
- Any equivalent combination of experience and education may be considered.
Preferred Qualifications:
- Experience working on a team of IT professionals to deliver enterprise user and device services to customers and clients using phone, email, and remote support tools.
- Experience supporting and utilizing each of the following technical platforms: Microsoft Windows networked computers and peripherals, Microsoft Office 365, Apple iOS devices, Active Directory, and Microsoft cloud managed solutions.
- Experience and skills providing support for enterprise level end-user technology solutions, team-based IT support services and team projects.
- Knowledge and experience in enterprise user device and end-user cyber security practices.
- Exposure to both standard business operational management technologies and their application on a secure IP based wired and wireless network.
- Experience with technology vendor interaction for support and troubleshooting.
- Excellent communications in the delivery of technical information to technical and non-technical audience using written, verbal, and visual communication methods.
Special Requirements:
- As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
- A valid Washington State Driver’s License may be required when travel is required of the position.
Supplemental Information
To be considered for this opportunity please:
- Complete and submit a detailed online Pierce County Employment Application by selecting “APPLY” above or go to:
- Upload your most current resume reflecting the skills requested in this job announcement.
- Upload a cover letter (used as a sample of your writing), addressing why you are the most qualified for this position.
- If you have a question about this opportunity, please email the Recruitment Team at and specify the Job Number and Title.
- If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
- Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.
This is a competitive selection process. Your application form will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County’s needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.
At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.
Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a great place to live, work, and raise a family?
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our , and a County Book Club.
We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of and , , staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Our benefits:
Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave.
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:
Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days
A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.
Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.
Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year’s Day – January 1
Martin Luther King, Jr’s birthday – Third Monday in January
President’s Day – Third Monday in February
Memorial Day – Last Monday in May
Juneteenth – June 19
Independence Day – July 4
Labor Day – First Monday in September
Veteran’s Day – November 11
Thanksgiving Day – Fourth Thursday in November & Friday after
Christmas Day – December 25
Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.
Furlough:
Some Pierce County employees may be designated to receive 10 “furlough” days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.
Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.
Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the website.
Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington’s Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the web site.
Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.
Miscellaneous Benefits:
Please visit website for more information.
01
How did you hear about this opportunity?
- Pierce County Website
- governmentjobs.com
- Indeed
- Glassdoor
- Other Website
- Job Fair
- Pierce County Employee
- Other
02
If you chose other, Pierce County Employee, or other website, please provide details (name, website, intern or career fair etc).
03
After closely reviewing this job announcement, why do you believe you would be an outstanding candidate for this opportunity?
04
Instructions: This questionnaire is part of the examination process and is mandatory. On a separate sheet(s) of paper, describe in detail your past work experience and education in the following areas. List your employer and dates of employment separately for each question. 1) Describe your best experience working on an IT team to deliver enterprise user services to customers and clients.2) Describe two IT projects or service programs where you had a key role and what your role accomplished. Have you completed this task and attached it to your application?
- Yes
- No
Required Question