Description
We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of belonging and feel valued for your contributions and the perspectives you bring.
Summary:
The IT Systems Engineer III will design, deliver, support, and maintain infrastructure solutions to address business and technical needs. They will leverage industry and standards-based engineering principles and patterns. An SE at RES Americas will ensure that the systems’ infrastructure remains available, stable, and performant while adhering to the Company’s values.
As a member of the infrastructure team, an SE will work with the rest of the IT Infrastructure staff to provide governance of the global infrastructure and leadership regarding the services they deliver and support. They will also provide oversight of planned work as both a senior technical resource and the accountable party for the thorough delivery of new/updated services. The SE must work effectively with their IT and business customers and partners by creating technical solutions to address business problems.
Requirements:
- Provides leadership and guidance to peers in the design and planning of IT services, systems, and applications.
- Collaborates with peers and stakeholders to deliver cloud governance, policies, and standards.
- Maintains Azure cloud environments’ security, availability, manageability, and performance.
- Automates tasks and processes through scripting and engaging with the data integration and ServiceNow teams.
- Manages stakeholders effectively and efficiently through reports, regular meetings, and ad hoc communications.
- Analyzes incidents and problems to identify root causes and supplies recommendations for preventative measures.
- Maintains all relevant documentation, and other non-technical aspects of services delivery.
- Attends work regularly and punctually, as scheduled or expected.
- Complies with Employee Handbook, Code of Conduct, and Company Policies & Procedures.
- Presents, supports, and leads-by-example with a safety and quality-oriented attitude.
- Maintains disaster recovery plan to ensure the availability of all managed resources.
- Performs optimization on systems resources.
- Verifies the integrity of server resources, systems, and key processes via monitoring.
- Works with vendors as needed to resolve issues.
- Maintains required expertise and knowledge.
- Identifies problems and opportunities for improvement proactively.
- Understands service-based operational support.
- Manages public cloud cost management and optimization.
- Focuses on security in all designs and processes.
- Works with non-technical people to obtain business requirements and understand business needs.
- Troubleshoots effectively and communicates appropriately identified issues.
- Prepares and delivers presentations, both individually and as a member of a group.
- Writes scripts with PowerShell.
- Processes workflow definition.
- Uses Office Suite, MS Project (minimal skills required), and Visio proficiently.
- Configures Microsoft Exchange Online.
- Backs-up jobs, process, and systems management.
- Performs Terraform-based IaC management of Azure.
Knowledge, Skills, and Abilities:
- Azure Active Directory design and support
- Azure tenant and subscription management experience
- Strong organization and planning skills
- Clear, concise, accurate communication, both written and verbal
- Can collaborate with non-technical people to obtain business requirements and understand business needs
- Assess business requirements and translate them into technical requirements
- Manages time efficiently
- Effective at root cause analysis and troubleshooting
- Functional competencies include accountability, attention to detail, communication, customer focus, and teamwork
Qualifications:
- Bachelor’s Degree in Business, Information Technology, or another related field Preferred.
- Certification, Azure Administrator, Preferred.
- 5 years or more IT professional, Required
- 2 years or more Administering Azure public cloud, Required
- 3 years or more Managing Windows Servers and installed applications, Required.
Anticipated base salary range: $105,000 – $128,000
The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.
Physical requirements and environment:
The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Domestic and international travel 5-15%, Valid Driver’s License Not Required.
Rarely: Climbing, Crouching, Kneeling, Pulling 5-15 lbs, Pushing 5-15 lbs, Lifting 5-15lbs, Stooping, Extreme Cold, Extreme Heat, Humidity, Wet.
Occasionally: Carrying 5-15 lbs, Gripping, Handling, Pinching, Walking, Stooping is required.
Frequently: Standing, is required.
Constantly: Reading, Grasping, Hearing, Reaching, Vision, Repetitive Motion, Sitting is required.
Occasionally: Extreme Cold, Extreme Heat, Humidity, Wet, Noise, Hazards, Vibration in the working environment.
We maintain a drug-free workplace. Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.
RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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