Ready to launch your career? Be part of the next generation of access to space at one of the World’s Premier Gateways to Space! RGNext employees open portals to space by providing operation and sustainment of mission-critical systems that launch and track Department of Defense, civil, commercial, and international space launch rockets! We also provide U.S. defense and space awareness through ballistic missile testing, guided weapon and aeronautical tests and experiments to defend the United States to ensure our nation’s safety.
As an RGNext employee, you will join a team of smart, creative, and highly motivated employees who take pride in their work and in the mission and who enjoy developing, sustaining, and delivering world class solutions! If you are seeking to work in a dynamic environment and want to be part of the World’s Premier Gateway to Space, this may be the opportunity you’ve been looking for!
Our Information Technology Team is responsible for computer services and Enterprise Help Desk in support of unmanned rocket launches from the Eastern Range (Cape Canaveral Space Force Station, FL) and the Western Range (Vandenberg Space Force Base, CA).
This position is located at Vandenberg Space Force Base, California.
This position is not eligible for a remote telecommuting schedule. Tasks for this position must be performed on-site.
Essential Functions
- Provide problem-solving support to computer users connected to commercial and Air Force networks in a timely manner by telephone, onsite, or remotely with a focus on customer satisfaction
- Assist in Tier 3 support in resolving commercial network and server infrastructure issues and projects
- Manage and maintain Active Directory Objects to ensure reliability and functionality for all users
- Direct delivery and development of instruction with practical knowledge and experience in the subject
- Track, monitor, and document support Tier 2/3 issues in online helpdesk system
- Perform other duties as assigned
Required Skills
- Ability to learn quickly
- Ability to communicate clearly and effectively, both verbally and written
- Ability to interact with customers in-person, via phone, and via email
- Ability to work independently and as a team player
- Creative thinking and problem-solving skills
- Ability to handle multiple tasks simultaneously and switch between tasks quickly
- Ability to deal with ambiguity and change
Required Experience
- Associate degree in computer or IT related field or equivalent combination of education and experience
- A minimum of two years of direct computer technical support experience in adynamic/technically challenging environment spanning multiple physical locations
- Experience with supporting network peripherals (e.g., Printers, Copiers, VOIP Phones, etc.)
- Experience with diagnosing, and resolving, client computer and network connection issues, as well as installation/configuration of client operating systems and various software applications
- Must currently possess or be able to obtain, within (6) months of hire date, CompTIA’s Security+ certification. Network+ highly desired
Additional Eligibility Qualifications
- Ability to stand, walk, stoop, kneel, crouch, and squat to resolve system issues
- Ability to lift, push and pull up to 50 pounds
- The flexibility to work occasional non-duty hours or on weekends to support specific project or mission requirements
- Must be able to obtain and maintain a DoD Secret Security Clearance, which includes U.S. citizenship or U.S. naturalization
- Valid U.S. Driver’s License
Benefits of Working at RGNext
RGNext offers our team of experienced, professional employees an environment of challenging, stimulating and personally and professionally rewarding career opportunities and growth. Employees enjoy a robust benefit package on day one, which includes medical, dental, vision, disability, and life insurances, generous Paid Time Off and holiday pay, a retirement savings plan with a company match and vesting on day one! Other benefits include flexible scheduling, access to on-base fitness centers and recreational facilities and more! We are committed to providing employees a quality work/life balance while embracing a community of diverse and strategic backgrounds in a productive, evolving environment.
This position’s pay rate is subject to the current wage determination under the Service Contract Act. The hourly rate for this position starts at $37.99; however, RGNext considers several factors when extending an offer for employment, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training and preferred skills, and knowledge.
Note: This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisor’s ability to modify work assignments as appropriate.
RGNext is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status or any other protected class.