Salary: $76,960.20 – $131,302.81 Annually
Location : Hennepin County
Job Type: Full-time
Job Number: 23HSPH859KC170
Department: Human Services and Public Health
Division: HSPH IT Admin
Opening Date: 08/30/2023
Closing Date: 9/6/2023 11:59 PM Central
Description
Hennepin County’s Health and Human Services line of business is seeking an IT Supervisor to oversee the ITRM Technical Services and Solutions Team. We’re seeking a leader who exhibits an innovative and inclusive mindset, strong people skills, and effective resource planning with the goal of supporting high functioning teams. The Technical Services and Solutions Team provides IT support for the Human Service Centers, satellite locations, Public Health Clinic facilities, downtown office areas, and small community partner sites. This team works in HSPH and collaborates with IT department partners with vendors and our community partner sites. This team’s work supports 4,000 plus staff in HSPH in collaboration with Enterprise IT, department partners, vendors, and our community.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit.
Location and hours:
This position is hybrid and will be performed both on-site at 7051 Brooklyn Boulevard, Brooklyn Center, MN 55429 and remote as job duties require. The primary schedule will be Monday through Friday, between 7 a.m. – 5 p.m. with flexibility to respond to business needs. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This is a full-time, benefit earning position.
This position is internally classified as an Information Technology (IT) Supervisor.
Click to view the job classification specification.
In this position, you will:
- Provide leadership for direct technical support of Qflow, Citrix, Technology Access Space technology (EWyse terminals used in self-service rooms), EPIC, Immigrant Pro, BI Query, and a large list of other Human Services programs.
- Provide leadership for IT coordination, planning, and hardware assistance during new building installations, moves, and hardware failures, (i.e., monitors, docking stations etc.)
- Provide leadership in the management of the software licenses for HSPH software, including purchasing new software and working with IT to package it.
- Provide leadership for the management of the annual maintenance and license renewals.
- Lead the research and testing of new technologies.
- Partner with other Human Services lines of businesses in bringing new levels of service to our residents by providing technology assistance to Lines of Business initiatives and programs such as the QFlow Kiosk and the EWS SNAP projects.
- Fill the gap in supporting technologies that HCIT deem department specific.
- Provide leadership in identifying, planning, implementing, and supporting direct resident technology access.
Need to have:
- One of the following:
- Eight years or more of experience as an information technology specialist within the last ten years; five of which were at the senior IT specialist level.
- Associate’s degree in a related field (or approved certification in an information technology program) and six years or more of experience as an information technology specialist within the last eight years; three of which were at the senior IT specialist level.
- Bachelor’s degree or higher in computer science, management information systems (MIS), or closely related field, and four years or more of experience as an information technology specialist within the last six years; two of which were at the senior IT specialist level.
Nice to have:
- Experience:
- Supervising and directing IT professionals and/or support staff.
- With development methodologies, including Agile, Scrum, and Kanban.
- With the software development life cycle (SDLC).
- With technology software and hardware configurations, setup and support.
- Working in areas of racial equity or disparity reduction.
- Project management principles and practices of effective management and administration.
- Desktop technology support
- Stay current with trends and maintain an understanding of current and emerging capabilities in work force hardware and software technology and support.
- Stay current with trends in direct resident service access technology.
- Assess user needs and provide recommendations.
- Facilitate discussions and collaborate with all organizational levels of business and technical staff.
- Communicate effectively both verbally and in writing.
- Be flexible and comfortable with change, complexity, and ambiguity; exhibit openness to other perspectives.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals — that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at .
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill future vacancies.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.
If you have any questions, please contact:
Kristin Checco
#STEMJobsOnAStick
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can’t – including:
- Meaningful work
- Public service
- Competitive pay
- Work-life balance
- Generous benefits
- Opportunities to grow
- Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found
01
This position requires:
This position is hybrid and will be performed both on-site at 7051 Brooklyn Boulevard, Brooklyn Center, MN 55429 and remote as job duties require. The primary schedule will be Monday through Friday, between 7 a.m. – 5 p.m. with flexibility to respond to business needs. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
Are you willing and able to meet these requirements?
- Yes
- No
02
In which of the following areas have you completed a degree? Check all that apply.
- Computer science
- Management Information Systems (MIS)
- A closely related field
- None of the above
03
What is the highest level of certificate/degree you have earned?
- Associate’s
- Bachelor’s or higher
- Neither of the above
04
Describe your education including area(s) of study, school(s) attended, and certificate(s) and/or degree(s) earned. If you do not have related education to report, type “None” in the space provided.
05
Which of the following matches your IT experience?
- I do not have any IT experience
- I have eight years or more of experience as an information technology specialist within the last ten years; five of which were at the senior IT specialist level
- I have six years or more of experience as an information technology specialist within the last eight years; three of which were at the senior IT specialist level
- I have four years or more of experience as an information technology specialist within the last six years; two of which were at the senior IT specialist level
06
Describe your information technology specialist experience that includes senior-level experience, referencing jobs listed in your application/resume. If you do not have this experience, type “None” in the space provided.
07
How many years of experience do you have supervising and directing IT professionals and/or support staff?
- I do not have this experience
- Less than 4 years
- 4 years or more, but less than 5 years
- 5 years or more, but less than 6 years
- 6 years or more, but less than 7 years
- 7 years or more, but less than 8 years
- 8 years or more
08
Describe your experience supervising and directing IT professionals and/or support staff, referencing jobs listed in your application/resume. If you do not have this experience, type “None” in the space provided.
09
In which of the following areas do you have experience working (select all that apply):
- I do not have this experience
- With development methodologies, including Agile, Scrum, and Kanban
- With software development life cycle (SDLC)
- With technology software and hardware configurations, setup and support.
10
Describe your experience from the areas selected above, referencing jobs listed in your application/resume. If you do not have this experience, type “None” in the space provided.
11
Do you have experience working in areas of racial equity or disparity reduction?
- Yes
- No
12
Describe your experience working in areas of racial equity or disparity reduction, referencing jobs listed on your application/resume. If you do not have this experience, type “None” in the space provided.
13
Do you have experience using data to develop and achieve program goals?
- Yes
- No
14
Describe your experience using data to develop and achieve program goals, referencing jobs listed on your application/resume. If you do not have this experience, type “None” in the space provided.
15
Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.
- College or university (job board, career services, or instructor)
- Community or nonprofit organization (counselor, job board, etc.)
- Employee or recruiter of Hennepin County
- Friend or family member that is not a Hennepin County employee
- Hennepin County job notification emails
- Indeed.com
- Job fair or networking event
- Print advertisement (flyer, postcard, billboard, transit ad, etc.)
- Professional association (job board or email)
- Social media (Facebook, Twitter, Instagram, etc.)
- www.hennepin.jobs or www.governmentjobs.com
- Other
16
For the recruitment source selected above, please provide the specific name of the person, website, or media source.
Required Question