Check out this new opportunity!
IT Technician (HELPDESK)
Knoxville, TN
Permanent Placement
$55,000.00-$65,000.00/Salary
Moseley Technical Services has partnered with one of the fastest growing power generation companies to find talent to spark the growing energy sector. Specializing in power generation and delivery services for the past 25 years their continued growth is a result from their dedication to work/life balance, professional development, and exceptional benefits!
Responsibilities:
- The primary responsibility of the Helpdesk Technician is to respond to, triage or resolve software and hardware related Helpdesk tickets.
- The technician will be assigned to support the Knoxville Mesa campus with responsibility for tickets associated with that location.
- The Helpdesk technician responds to tickets, communicates with users and works through the issues to the best of their ability.
- The individual employs skills and experience and appropriate technical resources as needed.
- Ticket response time should be 2 to 4 hours or less provided the ticket is received during the same business day (M-F 8AM-5PM) (or if received outside regular business hours, tickets will be addressed promptly at the start of the next business day).
- The Helpdesk technician is part of a team and must have good communication skills, the ability the assess and diagnose technical issues and implement appropriate solutions. Effective critical problem solving skills are a must in this role.
- The Helpdesk technician will frequently be expected to work independently and must have good corporate work habits (i.e. be on time, reliable, ready to work, neat, organized, good time management).
Qualifications:
- Bachelors or better in Information Technology or related field.
- Operating system and software installation leveraging Microsoft Endpoint Configuration Manager – includes following IT Computer Build Procedure Guidelines
- Hardware delivery and setup (must be able to lift up to 50 lbs.)
- Hardware retrieval and storage (includes data sanitization of storage medium)
- Software/Hardware requests – product pricing and quotes can be provided by the IT Coordinator, IT Service Manager or Software Technical Specialist
- 1-2 years:Microsoft Active Directory, Exchange, Office and general Networking skills are required.
- 1-2 years:Knowledge of Microsoft based products, engineering software products (i.e. Autodesk, Solidworks, Bentley) and the ability to understand the deployment of these products.
- 1-2 years:Experience working within a corporate Information Technology support position utilizing deployment tools including Microsoft Endpoint Configuration Manager (formerly SCCM).
Resources
For more active job openings: http://www.moseleytechnical.com/job-seekers/
For more information about Moseley visit: http://www.moseleytechnical.com/about-us/
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