Salary: $45,530.00 – $64,885.00 Annually
Location : Richland County, SC
Job Type: FTE – Full-Time
Job Number: 155885
Agency: Department of Health and Human Services
Division: IT Infrastructure and Operations
Opening Date: 09/22/2023
Closing Date: 10/6/2023 11:59 PM Eastern
Class Code:: AM72
Position Number:: 60018430
Normal Work Schedule:: Monday – Friday (8:30 – 5:00)
Pay Band: Band 6
Hiring Range – Min.: $45,530.00
Hiring Range – Max.: $64,885.00
Opening Date: 09/22/2023
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Failure to provide detailed and complete information may result in your application not being referred.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
The Agency’s mission is to be boldly innovative in improving the health and quality of life for South Carolinians.
This is position is located in the Bureau of Information Technology Services, Richland County.
Are you the One? We are looking for an IT Technician IIIwho, under the guidance and direction of the IT Field Office Support Manager, will act as a tier 1 – 3 technician. In addition to working regularly with routine service tickets, the employee will assume responsibility for the difficult, and problematic trouble shooting situations, as well as the normal, and routine network administration functions. The employee will be responsible for a specific region in the state of South Carolina, and the service calls that are associated with that area, while also assisting other Field Technicians in other areas. Employee may be asked to help out on the Help Desk working tickets and answering phone calls when not busy. Counties covered by this position: 80% Richland and 20% other counties as needed. Position will be based in Richland County.
- Performs systems maintenance to Agency equipment to ensure a proper operating environment, and provide user(s) hardware, and software support. Assists users in supported area, the IT Service Desk, and Network Administrators with troubleshooting and resolving various issues.
- Effectively build working relationships with area managers, area administrators and staff in supported offices to gain accountability and reliability in communicating IT related information and assuring problems are addressed and resolved in a timely manner.
- Assists IT Technician II with resolving various hardware, and software trouble shooting issues, especially when it is above the tier 1 or 2 level. Provide coverage for IT Tech II during their absence.
- Performs any hardware, and software upgrades to Agency equipment, and installs new, and enhanced products. Assist agency management in making short-, and long-term decisions regarding information technology growth, and development.
- Stay abreast of new technologies that would impact knowledge and performance to supported areas as well as continually train and gain knowledge of software, equipment and functionality. Participate in training opportunities in house, off-site, and on-line in order to assist with more complex technical issues. Provide cross training to other technicians as needed.
- Participate in meetings to effectively communicate information within all areas of IT Services. Assist Networking and Administrators in process improvement, knowledge sharing and procedure documentation.
- Keep records, logs and reports of site visits made, gas receipts, mileage, maintenance, etc. and submit these reports to appropriate personnel in a timely manner.
- Additional duties as required
The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
- 15 days annual (vacation) leave per year.
- 15 days sick leave per year.
- 13 paid holidays.
- State Retirement Plan and Deferred Compensation Programs.
Minimum and Additional Requirements
A bachelor’s degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area.
An equivalent combination of education and experience may be considered with prior State Human Resources approval.
Additional Requirements:
- Valid driver’s license.
- Requires holder to drive routinely.
- Sitting or standing for long periods of time.
- Lifting requirements: 50 lbs.
- Overtime and/or weekend work with Deputy approval.
Preferred Qualifications
- Knowledge of communication, or information systems.
- Knowledge of various software and hardware infrastructure and their uses including hardware installation, operation, and repair.
- Knowledge of computer system analysis, design, testing, debugging and maintenance.
- Knowledge of information security and assurance.
- Experience in Windows active directory administration.
- Ability to analyze data and provide solutions to complex problems.
- Ability to communicate effectively.
Additional Comments
Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.
The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
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The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Please, thoroughly complete the Education and Work Experience sections of your application and the Supplemental Questions. Failure to provide detailed and complete information will result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. You may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I acknowledge that I have read, understand, and agree with the above.
- Yes
- No
02
This position has a salary between $45,530 – $64,885. Are you willing to accept this salary range?
- Yes
- No
03
Do you have a bachelor’s degree in information technology systems, computer science, or a related field?
- Yes
- No
04
Do you have relevant program experience in information technology systems or a related area?
- Yes
- No
05
Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD214 Form with your job application in order to qualify and claim this preference.
- Yes
- No
06
How did you hear about this career opportunity?
Required Question