Salary: $57,357.00 – $101,584.00 Annually
Location : Landover, MD
Job Type: Career
Job Number: 14721
Department: PGC Parks and Recreation
Division: IT and Communications Div
Opening Date: 10/25/2023
Closing Date: 11/10/2023 11:59 PM Eastern
Description
The Maryland-National Capital Park and Planning Commission (M-NCPPC), Prince George’s County Department of Parks and Recreation is seeking an enthusiastic self-starter with strong IT and database skills to be an IT Support & Database Specialist II in its Information Technology Services Division (ITS).
The ITS Division coordinates IT and communication services for all divisions of the Department of Parks and Recreation, and reports to the Deputy Director of Administration and Development. This Division is organized into three major units: Operations; Infrastructure/Applications/Active Directory; Telecommunications/Network/Security; and Administration. ITS headquarters is located within the Park Police Headquarters in Hyattsville.
Please note that the salary above represents earning potential. The budgeted salary range for this position is $57,357 – $79,471.00. Salary is commensurate with experience.
Examples of Important Duties
- Troubleshoot computer problems with users in specified areas.
- Install, configure, and test application of hardware to meet organization and user requirements.
- Install, configure, and test application of software to meet organization and user requirements.
- Collaborate with users in automation goals and objectives.
- Make recommendations for appropriate hardware/software for users.
- Create, modify, and maintain databases.
- Back up databases and report out errors.
- Restore backups.
- Establishes internet/intranet access and email addresses.
- Install and support network communications hardware/software.
- Work with users regarding remote access.
- Help Desk support for users.
- Coordinate and supervise assigned technical support staff.
- Support special applications of software.
- Oversee the installation, configuration, testing and debugging of hardware/software equipment.
- Collaborates with user staff, vendors, user representatives and user management in accomplishment of computer automation goals and objectives.
- Consults with Division Chief, immediate Supervisor, and others as appropriate, of work program, progress and problems.
Minimum Qualifications
- Associate’s Degree in Computer Science, Information Management Systems, or any related field.
- Three (3) years of experience in information technology support functions.
- An equivalent combination of education and experience may be substituted, which together when total five (5) years.
- Depending upon area of assignment, a valid driver’s license in accordance with both State and Commission rules and regulations. Driver’s license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee’s ability to drive Commission vehicles or perform driving duties required by the position of assignment.
- Pass Commission medical examination.
Supplemental Information
Class/ Specification: IT/Telecom Support Specialist II
This position involves substantial database-related duties. Applicants should have strong computer skills in and a thorough understanding of (1) microcomputers, local area/wide network servers, routers, network communications hardware, and computer network hardware and microcomputer peripheral equipment; (2) diagnosing and correcting hardware and software problems; (3) Microsoft Office Suite, databases, electronic project management tools, and, in addition, Apple products and equipment.
Applicants should also have the ability to plan, coordinate and evaluate the work of key subordinates; direct and coordinate operations of the technology support unit; train others in the use of computers including hardware and software; analyze and resolve user problems; communicate clearly and effectively (orally and in writing); and establish and maintain effective working relationships with staff and vendors.
Preferred Qualifications:
In addition to the minimum/typical qualifications, the preferred qualifications are an associate degree in a computer science, information management systems or related field, or a bachelor’s degree in computer science, information systems, or related field; or MCP, CCNA, or otl1er related certification and one year of experience; or an equivalent combination of education and experience.
M-NCPPC offers an excellent benefits package including leave, health coverage, deferred compensation plan, employers’ retirement plan, and work-life programs. This office is in Riverdale, MD, which is convenient to the Capital Beltway and Baltimore-Washington Parkway.
Working Conditions:
Work is performed in an office setting and remote sites. Work involves walking, standing, bending, crouching, and may carry equipment and supplies up to 49 pounds. Work must be performed accurately and may require occasional overtime, after-hours, weekend or on-call work.
DIVERSITY STATEMENT:
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2023 BENEFIT SUMMARY FOR MERIT SYSTEM EMPLOYEES
The following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long-Term Disability plans.
Eligibility
You have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation.
Retirement Programs
- Defined Benefit Plan (Mandatory Participation) – Plan E excludes FOP members.
Plan: Employee Contribution
Plan C: 9%* of base salary (FOP members only) – *9.5% Effective 4/1/2023
Plan E: 4% of base salary up to maximum Social Security Wage Base (SSWB) and 8% in excess of SSWB.
- Deferred Compensation MissionSquare 457 plan (Optional)
- Traditional and Roth IRAs (Optional)
Health Insurance Plans (FOP Members Pay 23% for Medical, Prescription and Dental and same as all other employees for Vision.) All other employees pay percentage below.
- Medical
- Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan – (15%)
- UnitedHealthcare Select Exclusive Provider Organization Health Plan (EPO) – (20%)
- UnitedHealthcare Choice Plus Point of Service (POS) – (20%)
- Low, moderate, and high options are available. Frequency of covered services differs.
Flexible Spending Accounts (Employee Pays 100%)
- Medical Account – Maximum annual contribution: $2,850
- Dependent Care Account – Maximum annual contribution: $5,000
Long-Term Disability Insurance (Mandatory Participation)
- Employee Pays 20%: Commission Pays 80% (FOP Members Pay 100%)
- Benefits paid at 66 2/3% of base salary, maximum of $6,000/month
Supplemental Long-Term Disability Insurance (Employee Pays 100%)
- Benefits paid at 66 2/3% of base salary that exceeds $108,000; capped at $216,000
Basic Life and AD&D Insurance (Employee Pays 20%: Commission Pays 80%)
- Two (2) times base salary; maximum benefit is $200,000 for each
- Automatic coverage with opt-out provision
Supplemental and Spouse/Dependent Life Insurance (Employee Pays 100%)
- Supplemental – 1,2,3,4, or 5 times base salary; maximum benefit is $750,000
- Spouse/Dependent Combination – $10,000/$5,000, $20,000/$10,000, or $30,000/$15,000
Sick Leave Bank (Contribution and Benefit hours prorated for part-time employees)
- Employees have 60 days from date of hire to enroll.
- Employee contributes 8 leave hours each year
- Annually covers up to 688 hours for own serious medical condition, and 480 hours for parental responsibilities (birthadoption or foster care), and 80-160 hours for serious medical condition of an immediate family member
Leave Programs
- Annual: 15 days per year
- Personal: 3 days per year (12-month waiting period)
- Sick: 15 days per year
- Holidays: 11 days per year
Other Benefits
- Credit Union
- Employee Assistance Plan
- Legal Services Plan
- Tuition Assistance Program
- Wellness Program
- Work-Life Program
For a more detailed description of benefits, please contact the Commission’s Health and Benefits Office at benefits@mncppc.org or 301-454-1694.