Description
Cognizant Technology Solutions is looking for a Senior IVR Technical Architect to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!
Role: Senior IVR Technical Architect
Location- Las Vegas, NV Remote, USA
Experience: 12-15 years
Job Description:
- Accountable for the end state solution architecture and design including:
- The use of Nuance standard methodology recommendations
- A solutions design which minimizes the overall cost of ownership (COO) to client
- Facilitates technology workshops with Customer to identify architectural implementation options related to the future state IVR platform
- Accountable to make sure solution and design follows Customer standards.
- Will ensure the program follows the Nuance standard processes
Technical Skills:
Conversation IVR Architect, Nuance Mix
Required Skills
Nuance Mix
Experience Requirement:
- Hands On Experience in Nuance and IVR development and implementations
- Hands-on experience in complex segment configuration
- Understanding of PIs and deployment processes.
- Possess excellent software architecture, design and problem-solving skills.
- Ability to meet multiple deadlines in a multitasking environment. Strong written and verbal communications skills.
Salary and Other Compensation:
The annual salary for is between $140,000 and $160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law!
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Nuance Nina
PL4
Desired
2
Nuance
PL4
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.