WHO WE ARE
Lindblad Expeditions is the pioneer in the Expedition Travel space, from taking the first citizen explorers to Antarctica in 1966, to opening the Galapagos and Easter Island to tourism in 1967, to leading the first tourist expedition through the Northwest Passage in 1984, to launching our innovative partnership with National Geographic in 2004. Now taking nearly 25,000 guests per year to some of the world’s most remote and pristine locations on our fleet of 16 ships, we do whatever it takes to ensure our guests experience the “Exhilaration of Discovery”.
ABOUT THE ROLE
You will work to enhance the system by implementing new features, custom and out-of-the-box solutions like dynamic pricing. You will be part of a team of technical specialists that manage and maintain the Seaware software system, including following product updates, requesting product updates in Seaware, and identifying new opportunities for the company. You will turn business questions from stakeholders into clear system functional reports, data reports, and new company opportunities.
ESSENTIAL DUTIES
• Learn Seaware Main and Seaware Touch systems. Become part of a team of technical owners of the Seaware software solution.
• Understand our data and support our reservation system. Oversight of voyage details, booking data, and the delivery of consistent and reliable data to our team and customers
• Work with a team to formulate, articulate and implement the Seaware integration plan.
• Establish a strong governance structure to ensure data integrity and effective decision-making.
• Design and implement a world-class reservation system management team.
• Work with internal stakeholders to help them understand Seaware, how to use it, and help them create User Acceptance Tests to validate system functionality.
• Stay up to date on Seaware features and feature releases, document use cases for using those features, and introduce them to the company to solve business solutions.
GENERAL QUALIFICATIONS
• Education/Experience
• 3-5 years of technical experience working with cruise line reservation systems preferred.
• Business Analyst experience, ability to detail a software system, how it functions, how to load it, test it, train others, and ensure quality.
• Must have the proven ability to pay attention to detail in all tasks.
• History of positive work relationships.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, including an ability to communicate complex analytical concepts to various audiences.
• BS in Mathematics, Economics, Computer Science, Information Management, or Statistics preferred.
• Open to travel
$72,000 – $75,000 a year
The base salary range is between $72,000 to $75,000 plus target bonus opportunity.
OUR BENEFITS
• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays and an additional 2-3 Floating Holiday Options
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate–both in writing and orally–with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate’s region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.