Minimum: USD $22.00/Hr.
Maximum: USD $22.00/Hr.
Jr. Data Analyst & Technical Writer – Remote
At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Jr. Data Analyst & Technical Writer will serve as the main point of escalation for generalized issues relating to MyOracle, Human Resources, and Company Policy and Procedure related questions. This position coordinates with the Associate Service Center Specialist regarding Tier II issues that cannot be resolved by the Associate Service Center Representative. Provides feedback and training on general topics with the Associate Service Center through coaching, development of FAQs, and Job Aides. Provides customer service using company supported payroll/HR applications and platforms; troubleshoots inquiries and advises on the appropriate action to resolve or escalate to the appropriate Tier III team.
Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
Responsibilities:
- Create, develop, and maintain training and referential documentation for emerging trends in Associate experience.
- Create ongoing reports using Power BI for relaying relevant information to Senior Management
- Ability to manage data modeling, data collection, data visualazation, collaborative decision-making
- Work with Subject Matter Experts to find resolutions for daily challenges
Qualifications:
- Associate’s Degree or equivalent experience required
- 1+ years of experience in working with Microsoft Excel and Power BI
- Perferred experience in technical writing, including creating diagrams, how-to guides and help desk particles
- Good interpersonal skills with emphasis on teamwork and collaboration; Excellent customer service orientation
- Basic computer skills including familiarity with Word, Excel, and Internet usage
The hourly range for this role is $22.00 an hour.