Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.
As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.
We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.(sm)
Reporting to the Regional General Manager, the Market Executive Director oversees operations in a Landmark Health Market which have a large cohort of patients and may have multiple health plan partners, and/or multiple lines of business. The Executive Director will be working with their Clinical Operations team to ensure high quality patient care, excellence in client relations and meeting of all financial, operational, and quality metrics. The Market Executive Director provides leadership and direction to an Interdisciplinary Team which includes, Provider, Clinical, Operational and Clinical Support roles to execute across all Landmark value levers.
Primary Responsibilities:
- On-the-ground execution and accountability for market-level utilization goals, operational and quality metrics, and financial performance measures
- Ownership and accountability for market-level patient engagement metrics, strategies, and tactics
- Monitor all metrics to identify opportunities for process improvements and/or staff education to produce optimal outcomes
- On point for day-to-day personnel issues and the incorporation of Landmark’s mission, vision, and values into market culture
- Provide Leadership and management oversight to Market Medical Director, Market Health Services
- Director, Sr. Operations Manager, and Local Outreach Manager
- Assist Market Medical Director and Market Health Services Director to recruit and retain a high performing interdisciplinary team
- Coordinate with Client Account Lead in managing select health plan meetings as delegated by Regional Leadership
- Support Market Medical Director in cultivating solid community relations with community PCPs, specialists, acute care, SNF, LTC and ALF facilities
- Pursue innovative community partnerships as needed for reaching market goals
- Collaborate with Regional Leadership on special projects/initiatives
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 8+ years of administrative/management experience in health care, preferably in the managed care setting
- Proficient in MS Office including Word, Excel, PowerPoint, and Outlook Calendar
- Demonstrated superior reasoning, planning, and time management skills
- Demonstrated superior verbal and written communication skills
- Demonstrated superior multi-tasking skills, detail oriented
- Demonstrated superior organization skills
- Proven self-starter, proactive, works quickly and accurately
- Proven professional demeanor
- Willingness and ability to travel up to 25%
Preferred Qualifications:
- Bachelor’s Degree in healthcare related field or business administration
- Master’s degree
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
New York Residents Only: The salary range for New York residents is $118,000 to $226,800. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.