Agency: Department of Innovation and Technology
Posting Date: 09/28/2023
Closing Date: 10/12/2023
Salary: $6,805 to $10,333 per month CBA Applies; (Anticipated starting salary for non-state $6,805/mo)
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 3
Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Please provide a copy of your transcripts for consideration.
Posting Identification Number 37056
Job Responsibilities
35% Under administrative direction, serves as a LAN Chicago Network Engineer performing complex professional, advisory, and technical functions for Local Area Network (LAN) Services, supporting multiple state-wide locations for the Department of Innovation & Technology (DoIT):
- Troubleshoots and resolves complex network issues reported by customers and monitoring systems.
- Confers with customers in high stress situations to troubleshoot complex systems, end-user communication problems, and network hardware and software problems utilizing various utilities and diagnostic tools such as network monitoring systems including but not limited to: Fluke Cable Systems, Cisco Prime, OpManager, and NetScout traffic analyzers.
- Recommends actions to prevent further occurrences of the problem/issue.
- Monitors trouble tickets to ensure Service Level Agreements are providing break/fix services to agencies within listed time frames are being met.
- Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.
- Utilizes Transmission Control Protocol/Internet Protocol, Quality of Service, VLAN design, DNS/DHCP, Network Security, Network Diagnostic and Management Tool Integration (Traffic analyzers) Sniffers in performance of duties.
25% Meets with users to determine layout and specifications to design, develop, and modify complex network communications, including various LAN components such as routers, switches, wireless access points, cabling, etc. and assumes accountability of associated work products within the statewide network:
- Prepares and presents network proposals to customers and management that includes hardware and software requirements and associated agency costs.
- Performs complex design and configuration planning to establish and maintain network communications.
- Determines hardware, software, and bandwidth needs, and implements agency standards to proactively resolve future problems.
- Develops Network Diagrams/Maps and flow charts in Microsoft Visio.
- Uses network discovery tools to keep Network Diagrams up to date.
- Conducts tests and prepares analytical reviews of various settings in a complex LAN environment.
- Researches, analyzes, conducts, and coordinates in-depth documented studies related to network communication with recommendations to management in support of procurement and development efforts.
- Develops, implements, and maintains change control for modifications, incident responses, detailed architecture documentation, and testing procedures for management of the network environment.
25% Performs complex hardware and software staging and installation:
- Tests and maintains LAN switches, wireless access devices, and network cabling, including physical installation and configuration of equipment.
- Maintains firmware and software levels to vendor recommended levels.
- Reviews and performs vendor recommendations for upgrades.
- Installs and sets up hardware and software.
10% Keeps abreast of new developments in the Information Technology (IT) field:
- Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on IT products, vendors, techniques, and procedures applicable to Section activities.
- Confers with vendors, executives, and other IT professionals to understand the latest technologies and recommend ways to implement them within the infrastructure.
5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.
- Requires three (3) years of professional experience in network operations or a related Information Technology field.
Specialized Skills
- Requires three (3) years of professional experience in enterprise level computer network support including installation and troubleshooting complex network problems independently.
- Requires three (3) years of professional experience with Transmission Control Protocol/Internet Protocol (TCP/IP), Quality of Service, VLAN design and DNS/DHCP
- Requires three (3) years of professional experience in network security, network diagnostic and management tool integration (Traffic analyzers) Sniffers, Fluke Cable Systems, and OpManager.
- Requires three (3) years of professional experience with wireless LAN configuration, troubleshooting, design and capacity planning.
- Requires three (3) years of professional experience in computer network hardware and software installation and Cisco switching hardware and software.
Preferred Qualifications (In Order of Significance)
- Three (3) years of professional experience in enterprise level computer network support including installation and troubleshooting complex network problems independently.
- Three (3) years of professional experience with Transmission Control Protocol/Internet Protocol (TCP/IP), Quality of Service, VLAN design and DNS/DHCP
- Three (3) years of professional experience in network security, network diagnostic and management tool integration (Traffic analyzers) Sniffers, Fluke Cable Systems, and OpManager.
- Three (3) years of professional experience with wireless LAN configuration, troubleshooting, design and capacity planning.
- Three (3) years of professional experience with computer network hardware and software installation and Cisco switching hardware and software.
- Demonstrated analytical skill in independently troubleshooting complex network problems.
- Developed and demonstrated verbal and written communication skills in presenting technical information to others with clarity and precision.
- Ability to gain and maintain cooperative working relationships.
Conditions of Employment
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
- Requires ability to travel.
- Requires ability to work serve on an on-call basis.
- Requires ability to pass a position specific, agency required background check.
- Requires ability to work outside of normal business hours to meet deadlines.
- Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
- Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
- Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: 8:30am to 5:00pm, M-F
Work Location: 555 West Monroe Street, Chicago IL 60661
Agency Contact: Andrew Surratt, andrew.r.surratt@illinois.gov
Job Family: Science, Technology, Engineering & Mathematics
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state’s IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com