Salary: $4,968.00 – $6,676.00 Monthly
Location : Thurston County – Tumwater, WA
Job Type: Full Time – Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2023-288
Department: Dept. of Revenue
Division: Customer Experience & Communications Division
Opening Date: 10/03/2023
Closing Date: 10/17/2023 11:59 PM Pacific
Description
The Department of Revenue’s Customer Experience and Communication (CEC) Division is a team of creative collaborators and idea generators who are excited to come to work every day and make a difference. If you can think quickly on your feet, have a real passion for communication and equitable access, then this Language Access Specialist (Communications Consultant 4) position is for you!
Candidate screening will begin as early as October 10, 2023 and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant’s advantage to submit materials as soon as possible.
The Department Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused on achieving the agency’s goals. Our agency values diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people of all abilities, and veterans. This unique culture of respect promotes a professional environment of cohesive groups maximizing potential through opportunity.
In addition to the great coworkers and atmosphere, Revenue offers a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage; and deferred compensation plans. As a public service employee, you may also be eligible for
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
We invite you to review the opportunity details below and forward this message to others you feel may be qualified.
Duties
At Revenue, we value what we say and how we deliver information. As a Language Access Specialist, you are key to supporting language access and expanding the agency’s multilingual services while helping the agency meet its internal and external communication needs. This is an opportunity to work as part of a team that values ideas and innovation, collaborates to find creative solutions, and always displays a willingness to try new concepts and ideas.
The agency serves many customers, including businesses, legislators, members of the public, and employees. To improve access for the agency’s growing customer base, a priority to expand language access services was identified in the agency’s Strategic Business Plan.
Here are some primary responsibilities:
- Plan, organize and direct agency communication plans and organizational change efforts specific to language access and in support of other agency needs.
- Provide strategic advice and expertise on building relationships with diverse communities to the CEC division and agency leadership.
- Coordinate vendor translation of flyers, forms, letters, and publications written in English into the appropriate target language.
- Collaborate with staff across the agency to ensure that documents are written in plain language before translation by noting and attending to cultural nuances, as well as identifying and explaining terms that are unique.
- Organize and simplify complex tax content for public distribution.
- Determine need, type of information, and education programs to disseminate and how to effectively disseminate them.
- Collaborate with all stakeholders on developing the standards, best practices, and processes to support and ensure that the agency meets requirements.
Qualifications
We are looking for a motivated, ethical, experienced communicator who works cooperatively and effectively within a team environment. This person will build relationships with individuals at all levels of the organization, consistently provide top-notch services, and lead with a commitment to continuous improvement.
To qualify you will possess:
A bachelor’s degree in English, communications, journalism, humanities, public relations, or related field AND three (3) years of writing/editing/public relations experience, or equivalent education or experience.
Bilingual in Spanish, Chinese, Vietnamese, Korean or Russian preferred, but not required.
To be considered, complete the online application in detail and attach:
- A resume, highlighting your work experience and education.
- Two work samples you played a part in.
*Note – Incomplete applications and applications received without requested attachments may be disqualified.*
To take advantage of Veteran’s preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
Questions?
Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at or give me a call (360) 704-5738.
Supplemental Information
The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems’ web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Briefly describe relative bilingual experience if not noted on resume (bullet points excepted).
02
How did you hear about this career opportunity (select all that apply)?
- Washington State’s career website: www.careers.wa.gov
- Washington State Work Source office or website (Go2WorkSource.com)
- Washington State employee
- Dept. of Revenue’s career website: www.dor.wa.gov/careers
- Dept. of Revenue Staffing Consultant
- College/university career fair or website
- Diversity network meeting/event
- Online job boards
- Other
03
How did you hear about the Department of Revenue as a possible employer?
- Family/Friends
- State Employee
- School Representative/Professor
- Career Counselor
- Job/Career Fair
- Social Media Contact
- Other
04
Please explain any “other” answers or identify your references.
05
Although this opportunity may have telework options, you must reside in Washington State. Do you live in or plan to relocate to Washington State?
- Yes
- No
Required Question