Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Business Support Analyst Lead to be responsible for leading business financial process by analyzing and evaluating relevant complex Enterprise business data, information, metrics, and processes to identify opportunities and solutions to business plan development and optimization of accounting and business operations. Responsible for leading key functions and effectively communicating and providing expert counsel and recommendations to senior management to achieve current and future business strategy needs/objectives. Anticipates opportunities to tackle the most complex and / or unique business problems, providing proactive financial solutions with holistic and forward-looking perspectives to enable better decision making by senior management. Applies subject-matter-expert knowledge on accounting policies, financial standards, risk management and controls related to relevant processes. Performs complex and often unique work assignments and problem resolution across multiple systems, functions, or processes.
This position is a hybrid work type and can be based in one of the following locations: Charlotte, NC or San Antonio, TX. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
What you’ll do:
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Evaluates complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems.
- Provides support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics.
- Applies subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support.
- Assists and mentors team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings.
- Manages broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements.
- Represents the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership.
- Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.
- Maintains broad business knowledge, stays current on key business strategies and initiatives and identifies opportunities for support and enablement.
- Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
- Provides insight, analyses, advice and recommendations to keep business on operational and financial plan.
- Gathers information, analyzes data and trends to identify and implement business optimization opportunities.
- Supports team with assigned analysis, contributes in discussions of strategic options and recommendations.
- Develops/advises on policies, standards, risk management and controls related to relevant processes.
- Coaches and provides on-the-job training for other team members.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
- Knowledge of business operations and systems/business requirements processes.
- Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.
- Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.
- Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.
What sets you apart:
- Bachelors degree in Accounting with a Certified Public Accountant (CPA) designation. Highly preferred
- 3-5 years’ experience using Blackline and/or Oracle
- 3-5 Years’ leading strategic financial/accounting project’s
- Experience using Microsoft Office Excel for significant financial data analysis and reporting (e.g., Vlookup, Pivot Tables, etc.).
- Experience implementing finance/accounting technology tools and proposing recommendations for improvements.
- Strong mathematical, critical thinking, and analytical skills to make sound independent decisions while leading or working as part of the team.
- Subject-matter-expert knowledge of data analysis and relevant technical accounting/finance acumen required.
- Subject-matter-expert level of business acumen in the areas of the financial services operations, finance/accounting industry practices and emerging trends required.
- Experience communicating complex financial/accounting topics to a variety of audiences.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 – $199,970.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.