Across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.
Our largest and most important clients are increasingly looking to negotiate Global contracts, (master services agreements, or MSAs), with Deloitte, covering most or all our services. This is a significant challenge, given the differences in legal systems, regulatory requirements and specific business practices of the member firms and countries covered by the Deloitte Network. Meeting this challenge is an essential part of delivering a positive client experience, and a source of competitive advantage for Deloitte.
Regional Easier to Do Business Team: There are three Regional Easier Teams (Americas, Asia Pacific, and EMEA) which make up Global Easier. Global Easier is the conduit for Global Lead Client Service Partners’ (GLCSPs) global contracting needs. Each Regional Easier Team is a highly responsive, single point of contact where a GLCSP can get resources assigned, subject matter experts connected, or general guidance on contracting issues. Global Easier also works towards finding solutions to emerging marketplace contracting issues
Global Easier is at the heart of the Global Client Contracting Approach. It manages the process and Global Contracting Lifecycle Management (gCLM) system, uses experiences of past negotiations to advise key stakeholders, and monitors progress against key performance indicators. It is also the primary link between the teams dealing with each individual client negotiation and the Regional Contracting Leaders.
As the Easier to Do Business Specialist, you will be responsible for a variety of areas:
Global Contract Lifecycle Management (gCLM):
- Responsible for adding Americas based negotiation efforts and importing contracts into the client contracting tool, gCLM
- Manage Easier Americas gCLM status and MSA expiration notifications, determine action items and coordained responses with PMOs
- Provide gCLM training and guidance to Global Easier colleagues
- Responsible for UAT monthly testing
- Assisting the new global Icertis design and implementation
Reporting and Auditing:
- Prepare global Leadership reports
- Run business and country revenue numbers from CIR and prepare reports
- Responsible for regular clean-up, audit and maintenance of Americas agreement records (gCLM and Intake log)
Stakeholder list management:
- Manage global Stakeholder change requests on all global materials and databases including: the Master Global Client Contracting Stakeholder list (Excel), DPN and GCC Contracting Community page (DR); Update PowerPoint docs including: QN One Slider, Leadership Team slide, Easier Team slide, Operations Model slide; QN Onboarding doc, Global Contracting Advisors Welcome Guide; send requests to Global Contracting Support team for adds/removals of gCLM licenses
Qualified Negotiator Year End Feedback Process:
- Prepare QN Year End Feedback spreadsheet. Update all Member Firms (MFs), QNs, MF CEOs, and MF C&I Leaders (All Regions)
- Send Americas Partner Reviewer/Career Development Advisor confirmation messages
- Audit Americas efforts in gCLM and cross-check intake log for discrepancies; follow up with PMOs to resolve
- Add LCSP feedback for Americas negotiation efforts
- Run reports and provide QN negotiation stats (All regions)
Global Client Contracting (GCC) Customer Satisfaction Surveys:
- Develop GLCSP Feedback surveys on Qualtrics
- Manage feedback surveys for Americas closed efforts
- Assist with creating and preparing templates; filing requests and responses; and collating information
Other responsibilities:
- Coordinate bi-weekly Global Easier Coordination call agendas and prepare meeting minutes
- Send out monthly refreshed GCJ and GS Portfolio to Global and US Easier team members
- Responsible for the refresh and maintenance of web collateral (GCC DR website)
- Other important projects prioritized by Global Easier leadership
The successful candidate will possess:
- Excellent oral and written communication/interpersonal skills
- Outstanding organizational skills and highly detail oriented
- Demonstrated leadership skills and ability to lead a team
- Demonstrated ability to manage several projects simultaneously while meeting established deadlines
Qualifications
Required:
- 2+ years of experience in professional services
- Bachelor’s or equivalent 4-year degree
- Demonstrated project management and coordination experience
- Paralegal or contracting experience a plus
- Experience working with the DTTL member firms preferred
- Flexibility relative to world time zones
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Limited sponsorship may be available
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $99,000 to $165,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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