Salary : $46,060.00 – $54,121.00 Annually
Location : 1203 Maple Street Greensboro, NC
Job Type: Full Time
Job Number: 01227
Department: Social Services
Opening Date: 06/30/2023
Closing Date: 7/10/2023 11:59 PM Eastern
Description
*This posting may be used to fill Lead Eligibility Caseworker positions in any program area as needed.
*An assessment will be administered to candidates selected during the interview process.
GENERAL STATEMENT OF DUTIES
Employees in this class function as a lead worker in any of the sections of the Economic Services Program, ie., Food & Nutrition Services, Family and Children Medicaid and/or Adult Medicaid, daycare and Q/A training.
Examples of Duties
Duties
- Provide timely and appropriate training and assistance to Eligibility Caseworkers in the Economic Services Division to include NC FAST processes
- Also provide training for employees of Economic Services to ensure State and Federal benefits are issued timely and with quality
- Conduct policy training for new hires as well as refresher training for regular staff
- Complete reports, including but not limited to NC Fast data/dashboards
- Mentor new employees in both intake and review areas
- Cover for other lead caseworkers in their absence
- Cover units when all supervisors are absent due to meetings
- Assist with second-party review of completed actions
- Assist eligibility workers with questions regarding customer benefits, policy issues or customer escalations, website access and technology issues to include NC Fast
- Handle customer escalations to resolution
- Adhere to duties to support business strategies/needs
- Determine and implement systematic improvements
- Serve as a change agent to align with County, State and Federal guidelines
Typical Qualifications
Minimum Qualifications
- Bachelor degree or higher
- Associate degree including one year as an Eligibility Caseworker
- High school diploma or GED including two years as an Eligibility Caseworker
Special Qualification
- Two years of experience as an Eligibility Caseworker with Guilford County or similar public agency
- Must possess a valid driver’s license
Preferred Qualification
- Bachelor degree or higher in related field including one year of Eligibility Caseworker experience
Supplemental Information
Driving is Essential
Driving is an essential requirement of this position whether driving a County owned or personal vehicle to conduct county business. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria.If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.
Physical Demands
Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion.
Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.
Special Note
This generic class description gives and overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities check list which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That’s less than $45 a month for medical, dental & vision coverage; that’s unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That’s 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) – no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Which best describes your level of education?
- High school
- Associate’s degree
- Bachelor’s degree
- Master’s degree or higher
02
How many years of current or prior experience as an Eligibility Caseworker within a Social Services Department do you have?
- Less than 1 year
- 1 year but less than 2 years
- 2 years or more years
03
Do you have a current valid driver’s license?
- Yes
- No
04
Are you currently fostering any children in your home?
- Yes
- No
05
Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency?
- Yes
- No
Required Question