Lead Process Governance 1LOD

LEAD PROCESS GOVERNANCE 1LOD

WHAT IS THE OPPORTUNITY?

Reporting to a Vice President on the Banking and Investment Services in the Risk and Controls team, the position will be responsible for leveraging their program management expertise to support the creation and build out of a structure to maintain evergreen operational documentation related to critical processes. This role will provide horizontal support across a variety of back-office operation teams to establish consistency and transparency.Banking and Investment Services DivisionBanking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businessesThe successful candidate will be an intellectually curious, innovative thinker and will possess excellent critical thinking and technical skills. As well, s/he will have strong influencing skills and will be adept at building trusted relationships and driving consensus at all levels of the organization and transformative culture change.

Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

WHAT WILL YOU DO?

• Maintain ongoing communication with process owners to ensure timely communication of critical process issues and resolution
• Define and establish process governance structures to support successful delivery and manage program risk
• Deal directly with line-of-business managers represented by the Office of the President’s divisions and other key stakeholders to understand their needs and translate them into internal strategies and tactics and create ongoing updates to Operational documents related to critical processes Works with the various B&IS divisions and other related second lines to establishment and management of an internal process documentation inventory and calendar.
• Build and Define process governance structures to support successful delivery and manage program risk.
• Create process governance documentation templates and related approval forms to be used by internal BU for consistency and provide counsel to the BU for development of procedures and related documents with minimal content requirements to ensure risks and controls are documented for all processes.
• Work with the Office of the President’s division risk managers, compliance officers, testing teams and/or SMEs to ensure appropriate changes are timely documented in process documentation.
• Fosters collaborative relationships and rapport with BU leaders to the benefit of the Banking & Investment Services divisions, related control partners and CNB as a whole.
• In collaboration with the Office of the President’s various lines of business leaders/managers, leads multiple projects that strengthen and sustain compliance with the OCC, Federal Reserve, SEC and other regulatory bodies to ensure regulatory requirements are captured within procedures.
• Serve as a strategic partner to with Banking and Investment Services operations leads, strategy & transformation, and risk & controls teams with regard to organizational change, particularly from the perspective of Operartional documents related to critical processes .
• Prioritize, organize and execute process Governance responsibilities and interact with process owners.
• Oversee the management and periodic review and refresh of the process documents, procedures, including monitoring and tracking of adherence
• Control
• Participate in various Risk committees within the Banking & Investment Servicesdivisions as deemed appropriate to ensure the divisions are represented and risks are appropriately escalated and managed.
• Drive the adoption of set policies and procedures across Banking and Investment Services and levate issues to the Division Risk and Control team attention and when appropriate for further reporting to senior management as necessary.
• Establish credibility and organizational trust to cultivate and inspire a culture of collaboration and continuous improvement with a commitment to maintaining high standards of integrity and professionalism.
• In addition to primary responsibility, assist Support SVP with special projects and job-related issues as needed

WHAT DO YOU NEED TO SUCCEED

Must-Have*

• Bachelor’s Degree Finance, Mathematics, Economics, Statistics or related field
• Minimum 5 years of experience in documentation or preparation of technical materials, executive presentations, project management
• Minimum 5 y ears of experience in banking environment or risk management consulting or financial services industry in risk related roles
• Minimum 5 years of Advanced level experience in Microsoft Office skills, including Word, Excel, Access and PowerPoint

Skills and Knowledge

• Understanding of governance structures and methodologies, risk framework, corporate/business policies, and programs to translate into plans for the business, function and/or risk type.
• Knowledge and understanding of OCC Heightened Standards requirements, regulatory and risk management in the financial services industry, including but not limited to Operational Risk (IT/Cybers, Operational Resiliency, Fraud, Third Party), Compliance Risk, BSA/AML/OFAC Risk, Credit Risk and Enterprise Risk preferred.
• Strong interpersonal, influencing, and communications skills with an ability to interact effectively with senior management and stakeholders, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the three lines of defense.
• Proficiency in MS Project, Excel, Word, Access, Power Point, SharePoint.
• Project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end-to-end risk management solutions and controls aligned with group’s processes
• Demonstrated ability to think critically and facilitate change through collaborative effort. Strong interpersonal, verbal, and written communication skills.
• Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines.

Compensation

Starting base salary: $101,231 – $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled