Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.
Our Approach to Work
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!
Job Description
Your Impact
Join the dynamic and innovative Prisma Cloud Technical Documentation team, and play a vital role in enhancing our product experience. As a specialized technical writer focusing on API documentation, you will work closely with our product managers and engineering team to facilitate the seamless onboarding and security of cloud applications for both novice and experienced customers with quick, automated methods.
Your involvement will span all stages of the release life cycle, from conception to development, release, and post-release activities. You will take charge of documenting and promoting the features and capabilities of our Prisma Cloud platform. Your dedication to producing detailed and compelling content will directly contribute to increased API adoption and fewer support calls.
We are looking for a driven individual with a can-do attitude, someone who takes pride in crafting API documentation that is consistent, user-oriented, and serves the needs of our developer audience. If you are passionate about delivering high-quality content and thrive in a creative, fun, and inclusive environment, we invite you to join our team.
Your Impact
- Enhance API reference documentation by providing relevant sample code – This will involve documenting API endpoint descriptions, responses, requests, query parameters, and data models
- Deliver high-quality content within tight schedules, aligning with frequent product releases
- Represent the customer perspective by providing feedback to development teams about the API and OpenAPI specifications
- Collaborate closely with Developer Relations and Customer Success teams to ensure the API documentation offers a delightful experience for our valued customers
- Partner with other stakeholders to understand the end-to-end workflow, setting up, configuring, and deploying the product and new features
- Take ownership of the authoring and publishing processes, ensuring content accessibility for our users
Qualifications
Your Experience
- Extensive experience documenting technical content for a developer audience, with a focus on REST APIs
- Understanding of RESTful APIs, and at least 3 years documenting REST API
- Ability to test API calls (e.g. with tools like Postman, CURL, etc.)
- Familiarity with OpenAPI 3.0 and Swagger 2.0 specification formats
- Comfort with Linux/MAC terminal and command-line tools
- Ability to read and understand code in several programming languages
- Proficient with source control (GitHub, GitLab)
- Experience with bug tracking/collaboration tools (Jira/Confluence)
- Proficiency in Markdown
- Ability to tweak and write automation scripts(Python/Bash/jq)
- Familiarity with cloud platforms such as AWS, GCP, Microsoft Azure
- A hands-on approach to understanding the technology and products being documented, with a keen ability to learn new technologies quickly and thrive in a fast-paced environment
- Ability to drive, promote, and improve cross-team processes by collaborating effectively with our customers and internal teams
If you are excited about making a significant impact on the success of our product and are driven to excel in API documentation, we encourage you to apply and contribute to our team’s success.
Additional Information
The Team
The Prisma Cloud Technical Documentation Team is responsible for enabling a content experience that helps our customers adopt the security capabilities and protect their cloud estate from risks and breaches. You will engage with a passionate team of content creators, product managers and UXers to develop and deliver the content that helps customers operationalize each stage of their journey. Your work will drive actions and help our customers make the most of their investment in Prisma Cloud, the best-in-class cloud native application security platform.
By joining us at Palo Alto Networks, you’ll have the opportunity to work alongside a diverse and talented group of professionals, collaborate on cutting-edge projects, and contribute to the development of the best-in-class security platform. As more and more enterprises leverage public cloud, there is an insatiable demand for securing workloads in public cloud and your contributions will make an impact.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $114,800/yr to $185,800/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
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