About Us
Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.
Our mission is to improve the lives of people and communities by democratizing technology development in health and research.
About the Role
We are a fast-growing health technology startup seeking a talented and experienced Lead User Experience Researcher to play a key role in shaping the future of our digital health products. As the Lead User Experience Researcher, you will lead our user research initiatives, providing critical insights to inform the design and development of innovative healthcare solutions. You will work closely with cross-functional teams to understand user needs, evaluate user experiences, and drive data-informed decision-making. The ideal candidate has a passion for improving healthcare through technology and possesses a strong background in user research methodologies.
Responsibilities
- Lead and support a team of user experience researchers, providing guidance, mentorship, and support to ensure the successful execution of research projects.
- Define research objectives, develop research plans, and establish appropriate methodologies to uncover user insights and validate product concepts.
- Conduct user research studies using various qualitative and quantitative methods, such as interviews, usability testing, ethnographic research, and surveys, tailored to the healthcare context.
- Collaborate closely with product managers, designers, and engineers to translate user research findings into actionable design recommendations and product enhancements.
- Utilize data analysis techniques to distill complex research data into meaningful insights, enabling evidence-based decision-making.
- Stay current with industry trends and best practices in user experience research within the healthcare domain, and apply this knowledge to drive continuous improvement in our research processes.
- Act as an advocate for user-centered design principles within the organization, fostering a culture of empathy and understanding for end-users’ needs.
- Establish and maintain relationships with key stakeholders, including healthcare professionals, patients, and other industry experts, to gather insights and ensure alignment with industry standards and regulations.
- Plan and facilitate cross-functional workshops and ideation sessions to generate innovative solutions that address user needs and pain points.
- Present research findings, design recommendations, and user insights to internal teams, executives, investors, and other relevant audiences.
Qualifications
- Preferred but not required: Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Healthcare Informatics, or a related field.
- Proven experience (6+ years) in user experience research, ideally within healthcare, medical, or consumer technology.
- Strong analytical skills and the ability to derive actionable insights from complex healthcare data sets, such as electronic health records, wearables, or health monitoring devices.
- Experience with usability testing, contextual inquiry, persona development, journey mapping, and other research techniques relevant to healthcare user experience research.
- Excellent communication and presentation skills, with the ability to convey research findings and recommendations to both technical and non-technical stakeholders.
- Leadership experience with a track record of mentoring a team of researchers.
- Proficiency in using UX research tools and software, such as user testing platforms, survey tools, and data analysis tools.
- Passion for leveraging technology to improve healthcare outcomes, and a strong commitment to user-centric design principles in the healthcare domain.
Why You’ll Love Working with Us
- Mission-driven company – be part of a team that is helping to improve people’s lives by democratizing technology development in health
- Full medical, dental, vision and life insurance benefits
- 401K plan
- Company stock options
- Unlimited paid vacation
- Performance bonuses
- Company support for career and skill development
- Fun company events and outings
Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic.
Pay and Benefits
At Chorus, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The compensation range for this role is between $157,000 and $203,000, and your base pay will depend on your skills, qualifications, and experience.