Salary: $15.24 – $21.51 Hourly
Location : Mesa, AZ
Job Type: See Job Description
Job Number: 12970
Department: (H400)Arts and Culture
Opening Date: 09/08/2023
Closing Date: Continuous
Description/Duties
The current recruitment will be used to fill three part-time non-benefited vacancies. This recruitment will also be used to establish an eligible list for future part-time vacancies.
The part-time classification has been designated as a non-classified, non-merit system, at-will position.
A Lead Usher performs customer relations work for the Mesa Arts Center (MAC) by supervising volunteer ushers and assisting with all aspects of patronage during an event and/or performance. This class is responsible for supervising volunteer ushers; conducting pre-show briefings with ushers; facilitating a smooth and efficient flow of patrons entering and exiting the theater; arranging accommodations for individuals and groups with special needs; resolving customer complaints relating to seating, ticketing, and related areas; reporting safety incidents; coordinating house opening with backstage management; maintaining inventory of merchandise sales; serving as event supervisor or acting as an on-duty manager during some events; and performing other duties as required.
This class is supervised by the MAC Front of House Coordinator who reviews work through observation, reports, meetings, conferences, and results achieved. Work is subject to irregular hours (evenings, weekends, and holidays); sometimes on short notice. This class is FLSA nonexempt.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from high school or GED. Good (1 – 3 years) customer service experience that includes solving customer problems.
Preferred/Desirable Qualifications. Six months’ previous theater and/or event supervision experience, six months’ experience working with volunteers, and/or six months’ a team environment is preferred. Bilingual speaking skills (English/Spanish) are desirable. First Aid Certification and Cardio Pulmonary Resuscitation (CPR) Certification is preferred.
Link to Job Description
A is linked here.
01
Do you have a High School Diploma or GED?
- Yes
- No
02
How many years of experience do you have in customer service that includes solving customer problems? Please detail your experience on your application.
- No experience
- Some but less than 1 year
- 1 year or more but less than 3 years
- 3 years or more
03
Please describe your customer service experience that includes solving customer problems, including employer(s). Please also detail this experience on your application. If none, please type N/A.
04
Please select which areas that you have at least six months of experience in below. Check all that apply.
- Theatre and/or event supervision experience
- Working with volunteers
- Working in team environment
- None of the above
05
Are you bilingual in Spanish? If yes, what is your proficiency level?
- No
- Yes, basic level – able to obtain and communicate basic information with citizens and includes such skills as using and understanding simple greetings, introductions, numbers, addresses, money, days of the week, months of the year, members of the family, interrogative words, pronouncing and using names correctly, and giving and following general directions in Spanish.
- Yes, intermediate level – able to communicate with a higher level of proficiency, which may include communication of technical language and instructions. Examples of an Intermediate Level would be in situations such as police investigations, communicating legal rights or health and safety issues, translating documents for public distribution, and making presentations or representing the City at public functions or events to communicate information in Spanish.
06
Please indicate which type of vacancy you are interested in. Check all that apply.
- The current part-time, non-benefited vacancy
- Future part-time, benefited vacancies
Required Question